Billing Manager - Legal
Overview
Our client has engaged them to identify a stellar Billing Manager to join their growing firm in New Orleans. This is a rare opportunity to step into a high-impact leadership role within a respected, well-established law firm where billing is viewed as a core driver of client experience and firm performance, not just a back-office function.
You’ll partner closely with firm leadership to shape billing strategy, optimize financial operations, and drive continuous improvement, while leading a high-performing team. The firm offers the stability of a strong, established platform alongside a leadership team that is open to ideas, improvement, and evolution.
Just as important, the culture is one where people stay and grow, built on collaboration, professionalism, and long-term tenure.
The Opportunity
Our client is seeking a Billing Manager to lead and elevate its billing and eBilling operations. This role oversees a team of approximately 15+ professionals and is responsible for the full lifecycle of legal billing—ensuring accuracy, efficiency, and a seamless experience for both attorneys and clients.
This is a hands-on leadership role with meaningful strategic influence, ideal for someone who enjoys building strong teams while also identifying opportunities to improve processes, enhance profitability, and modernize billing operations.
What You’ll Do
Lead & Develop a High-Performing Team
- Manage, coach, and mentor a team of billing and eBilling professionals
- Create structure, accountability, and a positive team environment
- Drive training, development, and long-term team success
Own the Billing Lifecycle
- Oversee the preparation, review, and delivery of client invoices
- Ensure accuracy, timeliness, and compliance with client guidelines
- Partner with attorneys to proactively manage unbilled time and resolve issues
Drive eBilling Excellence
- Oversee eBilling platforms, including submissions, rejections, and appeals
- Interpret outside counsel guidelines and translate them into actionable workflows
- Identify trends and implement improvements to reduce write-downs and delays
Partner with Leadership
- Provide reporting, insights, and recommendations to firm leadership
- Help define and execute billing strategy, including process optimization, technology utilization, and approaches to improving realization and reducing revenue leakage
- Play a key role in improving workflows, efficiency, and overall billing operations
- Support alternative fee arrangements and evolving pricing models
Optimize Operations
- Maintain and enhance billing policies, procedures, and training materials
- Collaborate on system improvements, upgrades, and workflow enhancements
- Ensure alignment across billing, eBilling, and broader operations
What You Bring
- 5+ years of legal billing experience in a law firm environment
- 2+ years leading or managing a billing team
- Experience with eBilling platforms
- Strong analytical skills with advanced Excel proficiency
- Ability to manage competing priorities in a deadline-driven environment
- Strong communication skills and confidence working with attorneys and leadership
- Bachelor’s degree or equivalent experience
What Sets This Role Apart
- Strategic impact: Opportunity to influence billing strategy, operational efficiency, and financial performance
- Leadership visibility: Direct partnership with firm leadership and attorneys
- Meaningful team leadership: Lead and shape a team of ~15 professionals
- Process ownership: Real ability to improve systems and operations—not just maintain them
- Strong culture & tenure: Collaborative environment where people build long-term careers
- New Orleans-based: Join a respected firm with deep roots and a strong regional presence