Operations Manager

We are seeking a highly skilled Operations Manager to join our team in Rochester Hills, MI. This role is ideal for a strategic leader with a passion for optimizing operations and enhancing service delivery in a dynamic environment.

Key Responsibilities:

• Streamline Operations: Oversee core functions like supply chain, procurement, inventory management, and call center operations to ensure seamless and efficient processes.
• Achieve Operational Goals: Establish and ensure the achievement of operational metrics by managing well-equipped and trained teams to meet service, quality, and compliance objectives.
• Plan and Innovate: Develop strategies to improve workflow, boost customer responsiveness, and maintain reliable supply chains. Identify and resolve process gaps through innovative solutions.
• Cross-Department Collaboration: Foster collaboration across various departments to align priorities, fulfill customer needs, and support site requirements.
• Lead and Mentor: Provide guidance and feedback to team members, nurturing a culture of ownership, safety, and exceptional customer service.

Qualifications:

• Leadership Expertise: Proven ability to manage cross-functional teams and influence effectively within a matrixed organization.
• Educational Background: Bachelor’s Degree in Business or a related field is required.
• Professional Experience: A minimum of 10 years in operations leadership, ideally with experience in supply chain management and customer support operations.
• Technical Proficiency: Strong command of Microsoft Office and systems used for inventory, purchasing, and customer support management.
• Analytical Skills: Excellent problem-solving abilities to interpret trends and implement strategic improvements.
• Communication Skills: Outstanding verbal and written communication capabilities.

Compensation will be competitive and is dependent on experience, location, and other relevant factors. We are committed to fostering a diverse and inclusive workplace and are proud to be an equal opportunity employer. We look forward to discovering the unique skills and perspectives you can bring to our team.