Position Summary

The Service Manager is responsible for overseeing the daily operations of the service department and managing small commercial and industrial electrical projects. This role provides leadership to service technicians, ensures high standards of safety and quality, supports estimating and takeoff efforts, and maintains strong client relationships. The Service Manager plays a key role in driving efficiency, profitability, and long-term client satisfaction within the service division.

Key Responsibilities

Team Leadership & Management

• Supervise, mentor, and lead a team of service technicians, providing direction, coaching, and support.
• Conduct regular performance evaluations and provide clear, constructive feedback.
• Develop and implement training programs to enhance technical skills, safety awareness, and leadership growth.
• Foster a positive team culture focused on accountability, professionalism, and continuous improvement.
• Support technician retention and career development within the company.

Service Coordination & Operations

• Schedule and assign service calls based on technician skill level, availability, and job priority.
• Monitor service work in progress to ensure timely completion and efficient use of labor.
• Coordinate directly with clients to schedule service appointments and address service-related concerns.
• Ensure service calls, emergency work, and small projects are executed efficiently and professionally.

Estimating & Takeoff

• Perform detailed electrical takeoffs for service work and small commercial projects, including labor, material, and equipment.
• Prepare accurate and timely estimates for service quotes, change orders, small projects, and emergency work.
• Review drawings, specifications, and site conditions to identify scope gaps, risks, conflicts, or cost impacts.
• Collaborate with operations, project management, and field personnel to validate scope, constructability, and pricing assumptions.
• Develop pricing strategies that balance competitiveness, profitability, and client expectations.
• Track estimated costs versus actual costs and provide feedback to improve estimating accuracy.
• Assist in maintaining and improving estimating templates, labor units, and service pricing standards.
• Support business development efforts by providing conceptual budgets and preliminary pricing when needed.

Project Management – Small Commercial Projects

• Plan, execute, and close out small commercial electrical projects safely, on schedule, and within budget.
• Develop project plans, define scope, schedules, and required resources.
• Coordinate labor, materials, subcontractors, and suppliers.
• Manage jobsite sequencing, labor loading, and material availability specific to electrical scopes.
• Conduct project meetings and provide regular updates to clients and internal stakeholders.
• Identify and manage project risks to minimize cost and schedule impacts.
• Ensure all work complies with contract documents, specifications, and quality standards.

Quality Control

• Ensure all service and project work meets NEC, company standards, and client expectations.
• Conduct job site inspections to verify quality, completeness, and workmanship.
• Implement and monitor quality control processes and corrective actions as needed.

Safety & Compliance

• Promote a strong culture of safety across the service department.
• Conduct safety meetings, training sessions, and field observations.
• Ensure compliance with company safety policies, OSHA requirements, and applicable codes and regulations.

Client Relations & Business Support

• Build and maintain strong relationships with new and existing service and small project clients.
• Respond promptly and professionally to client concerns and service issues.
• Provide regular updates to clients regarding service status and project progress.
• Identify opportunities for repeat service work, small projects, and long-term client partnerships in coordination with company leadership.

Administrative & Financial Responsibilities

• Maintain accurate records for service calls, work orders, service reports, and inventory.
• Prepare and manage service department budgets.
• Monitor labor efficiency, service margins, and overall profitability of service and small project work.
• Generate reports on service performance, productivity, and financial results.
• Maintain accountability for service department cost control and financial performance.

Continuous Improvement

• Identify opportunities to improve service processes, scheduling, estimating, and execution.
• Implement changes to improve efficiency, quality, and client satisfaction.
• Stay current on industry trends, technology, code changes, and best practices in electrical service work.
• Foster a culture of continuous improvement and professional growth within the service team.