Overview:

We are seeking an experienced Quality Assurance Manager to lead and enhance our quality assurance operations. This pivotal role involves managing a dedicated team to ensure that our products consistently meet rigorous quality and compliance standards. The successful candidate will spearhead quality initiatives, manage customer quality issues, and uphold our certification requirements.

Primary Responsibilities:

• Leadership & Team Development: Guide and develop the Quality Assurance team to achieve organizational objectives. Oversee daily operations, fostering a culture of continuous improvement.
• Quality Management System (QMS): Implement and maintain QMS in line with ISO and IATF standards. Ensure adherence to industry regulations and customer specifications.
• Advanced Product Quality Planning (APQP): Lead APQP efforts to integrate quality into product development from inception to production. Collaborate with various departments to create and uphold control plans, process flow diagrams, and FMEAs.
• Supplier Quality Management: Establish and oversee supplier quality programs, conducting audits and performance evaluations. Work with suppliers to resolve quality issues and enhance processes.
• Customer Quality Concerns: Act as the main point of contact for addressing customer quality issues. Conduct root cause analyses and implement corrective measures to prevent recurrence.
• Audits & Compliance: Conduct internal audits to ensure QMS compliance. Prepare and manage external audits from customers and regulatory bodies.
• Continuous Improvement: Identify and lead efforts to improve processes and product quality using Six Sigma, Lean, and other methodologies.
• Reporting & Documentation: Prepare detailed quality reports and maintain records of quality activities, including audit findings and corrective actions.

Qualifications:

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• Minimum of 7 years of experience in quality management, preferably in industrial, automotive, or aerospace sectors.
• ISO 9001 Internal Auditor certification.
• In-depth knowledge of ISO 9001, AS9100, IATF 16949 standards.
• Proven expertise in problem-solving techniques such as 8D, 5Y's, and fishbone diagrams.
• Experience in root cause analysis and quality improvement initiatives.
• Familiarity with AIAG core tools and statistical methods like MSA, DOE, SPC.
• Proven experience with quality inspection and testing equipment.
• Exceptional leadership and team management abilities.
• Proficiency in quality management software, statistical tools, and Microsoft Office Suite.
• Preferred certifications include Certified Quality Manager (CQM) and Certified Quality Engineer (CQE) from ASQ.

This position is based in Cleveland and does not offer a remote work option.