General Manager
IDjc-1531
Job TypeDirect Hire
GENERAL MANAGER
JOB SUMMARY
This position is responsible for the day-to-day management of the restaurant. The incumbent is responsible for growing sales, achieving restaurant EBITDA, meeting budget, and creating a culture of accountability within the restaurant. Responsible for recruiting, hiring, training, coaching, and leading Managers and Team Members.
MANDATORY
- 3+ years General Manager in a Full-Service restaurant w/ Bar (Casual Dining)
- 3+ years Casual Dining/ Full-Service Restaurant w/ Bar
- Back of House (BOH) Kitchen management experience
- Current Restaurant General Manager role
RESPONSIBILITIES
- Own your four walls and your local community through growing sales, achieving EBITDA, meeting budget, and creating a culture of accountability
- Responsible for all front of house (FOH) and heart of house (HOH) results including Ecosure
- Ensure service model is fully integrated by FOH Team with every Guest
- Communicate company initiatives and tactics to drive sales and profitability
- Recruit, hire, train, develop, and communicate through consistent daily interactions and weekly meetings with all Managers and Team Members
- Conduct regular one-on-one's and follow-up with Managers and Team Members
- Reinforce Team Members' skills and Managers' leadership behaviors
- Identify and implement strategies to retain the best Team Members
- Control receiving and inventory levels and report all concerns to Area Coach (AC)
- Create and delegate daily goals and tasks and ensure completion through consistent follow-up
- Monitor sales performance to ensure proper scheduling and staffing while developing strategies to meet sales goals
- Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities. Control funds, bank deposits, and payroll
QUALIFICATIONS
- 3+ years hands-on restaurant management experience as a GM
- 3+ years as a GM in a Casual Dining restaurant w/ Bar
- ServSafe Certified preferred or able to obtain certification within 90 days of employment
- Commitment to excellence in friendly service
- Proven ability to grow sales
- Ability to inspire and motivate others
- Able to analyze issues and problem-solve
- Sets clear goals for themselves and their team
- Demonstrates strong verbal and written communication skills
- Foster collaboration and teamwork within your team
- Valid Driver's License
- High School Diploma or High School equivalency required; Bachelor's Degree preferred
- Must be at least 21 years old
PHYSICAL
This position requires regular attendance; the ability to work up to 55 hours per week is required; requires the ability to stand or walk for hours at a time; frequently required to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift and carry items up to 50 lbs; requires ability to tolerate significant changes in temperature, and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EOE - Equal Opportunity Employer
SKILLS
Leadership Skills:
Team management
Staff supervision
Leadership development
Performance evaluation
Operational Management:
Inventory control
Budgeting and cost management
Vendor management
Workflow optimization
Customer Service:
Guest satisfaction
Customer relationship management
Service quality enhancement
Resolving customer issues
AI and Technology Proficiency:
Point of Sale (POS) systems
AI-driven analytics
Data-driven decision-making
Tech-savvy approach to business improvements
Communication Skills:
Interpersonal skills
Conflict resolution
Clear and concise communication
Team collaboration
Adaptability and Flexibility:
Ability to adapt to changing environments
Flexibility in scheduling
Quick decision-making under pressure
Agility in embracing new technology
Food and Beverage Knowledge:
Menu development
Food safety standards (HACCP)
Beverage program management
Culinary trends awareness
Marketing and Promotions:
Social media management
Promotional campaign planning
Branding initiatives
Local marketing strategies