General Manager | Boutique Hospitality Concept (Hotel, Lounge & Events)

Overview

We are seeking a dynamic and experienced General Manager to lead a unique, multi-concept hospitality operation. This role oversees a boutique luxury hotel, an upscale lounge environment, and a high-volume private events business.

The ideal candidate is a hands-on leader who thrives in a guest-focused environment, builds strong relationships, and develops high-performing teams. This is an opportunity for someone who enjoys both the strategic and day-to-day aspects of running a polished hospitality operation.

Key Responsibilities

Operations Leadership

• Direct all aspects of daily operations across lodging, food & beverage, and events
• Establish and uphold service standards, operating procedures, and training initiatives
• Lead, coach, and hold management and hourly teams accountable through consistent presence and feedback
• Actively participate in peak service periods to ensure execution and support the team
• Drive communication across departments to align staffing, service levels, and guest expectations
• Monitor and refine the overall guest experience through audits, observations, and coaching
• Oversee private and group events, ensuring coordination between departments and successful execution

Business & Financial Management

• Forecast sales and labor needs based on occupancy trends and business demand
• Manage scheduling for leadership and hourly teams to optimize coverage and efficiency
• Maintain accountability for labor costs, cost of goods, and operating expenses
• Track performance metrics and implement action plans to improve results
• Lead regular leadership meetings and ensure alignment across all operational areas
• Address guest feedback and partner with marketing or reputation platforms to enhance guest satisfaction

Qualifications

• 3–5+ years of leadership experience in upscale hospitality, boutique hotels, or high-end food & beverage operations
• Experience managing multi-revenue streams (hotel, restaurant/lounge, and/or events) strongly preferred
• Strong financial acumen with experience tracking KPIs and managing costs
• Demonstrated ability to lead from the floor and build strong team culture
• Exceptional communication skills with the ability to connect across all levels—team members, guests, and partners
• Experience with hospitality systems (POS, scheduling, PMS, event platforms, etc.) is a plus

Compensation & Benefits

• Base Salary: $80,000 – $95,000
• Performance Bonus: Up to 20% based on results
• Health and supplemental benefits
• Paid time off
• 401(k) with company match

About the Opportunity

This organization is focused on delivering thoughtful, memorable hospitality experiences through strong leadership, attention to detail, and a commitment to team culture.

Core principles include:

• Accountability and trust
• Integrity in all interactions
• Passion for hospitality
• Ownership at every level
• Continuous pursuit of excellence