Manager of ED and OBS Case Managemen

Manager of Emergency Dept & Observation Case Management

Position Type: Full-Time, Permanent Location: Houston, TX 

Setting: In-Person / On-Site

Position Level: Mid-Level Management (Reports to Director)

Position Overview

A premier, award-winning healthcare network in Houston is seeking an experienced Manager of Case Management to oversee daily departmental operations for Emergency Department (ED) and Observation (OBS) units. Working closely with the Director, you will lead a high-performing team, drive utilization management strategies, and ensure optimal discharge planning and clinical quality outcomes.

Our client has been consistently recognized as a top regional workplace, offering an environment that prioritizes professional growth, modern clinical resources, and compassionate patient care.

Key Responsibilities

• Operational Leadership: Manage day-to-day case management operations at the unit level, supervising professional and support staff.

• Care Coordination: Act as the primary liaison between physicians, hospitalists, community resources, and nursing staff to streamline patient transitions.

• Utilization & Quality Management: Monitor resource allocation, analyze financial and quality data, and implement performance improvement strategies to optimize patient outcomes.

• Team Development: Participate in personnel functions (hiring, training, and performance evaluations) and mentor staff to foster a high-performance culture.

Candidate Qualifications

Strict Requirements (Must-Haves):

• Licensure: Active Registered Nurse (RN) license in the State of Texas OR Licensed Master Social Worker (LMSW). LCSW preferred.

• Certification: Active Case Manager Certification (CCM or equivalent).

• Clinical Experience: Minimum five (5) years of experience in utilization management, discharge planning, case management, or cost/quality management.

• Hospital Experience: Minimum three (3) years of experience specifically within a hospital-based nursing or social work environment.

• Leadership: Minimum three (3) years of demonstrated supervisory or leadership experience in a healthcare setting.

• Education: Bachelor’s Degree in Nursing (BSN) or Social Work (BSW) required.

Core Competencies:

• Strong working knowledge of managed care, inpatient/outpatient continuums, and payor requirements.

• Proven ability to collaborate effectively with physicians and interdisciplinary medical teams.

• Data-driven mindset with a background in clinical performance improvement initiatives.

• Exceptional communication, problem-solving, and relationship-building skills.

Compensation & Benefits

• Highly competitive base salary commensurate with experience.

• Comprehensive health, dental, and vision insurance.

• Robust retirement planning packages and life insurance.

• Generous Paid Time Off (PTO) package.

• Ongoing professional development, mentorship, and continuing education support.

For over 30 years, PMC Medical Staffing has been more than just a staffing agency—we've been a career partner for thousands of healthcare professionals nationwide. Whether you're seeking travel assignments, per diem flexibility, permanent placements, or something in between, we connect you with rewarding opportunities at top-tier healthcare facilities across the country.

Not sure if this role is the perfect fit? Apply anyway! We work with healthcare professionals across specialties, locations, and experience levels.

Even if this specific position isn't right for you, we likely have others that are. Let's start a conversation about where your career could go next.