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9/22/2022
j-496
Temp to Hire
Full Remote
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Technical Support Coordinator - Store Systems SupportREMOTE Phone Support & Troubleshooting 100% of the time.Pay Rate: $18.50
• Basic Technical knowledge of Microsoft Windows – able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)• Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)• Basic Hardware and software application trouble shooting skillsLooking for candidates with strong empathy skills/retail background preferredNormal Hours of Operation• 8:00 AM – Midnight (M-F)• 9:00 AM – 10 PM (SAT)• 10:00 AM – 10 PM (SAT)*You will work one weekend day each week, it will be the same day each week (either Saturday or Sunday) and you will be off one day Monday – Friday. – 40 hour work week.
Weeks are structured Sunday – Saturday.Monday – Friday we are open 8AM to Midnight. Saturday we are open 9AM – 10PM. Sunday we are open 10AM – 10PM. During your tenure, you may be assigned a shift within any of these hours of operation. But most commonly – your start time would be between 10AM and 11AM (this is not guaranteed). You will also work 1 weekend day (either Saturday or Sunday) each week with a day off during the week.Training Schedule (approx. 2 weeks of training)8:30am-5pm
**CANDIDATES NEED TO BE LOCAL, WITHIN AN HOUR AND A HALF DRIVING DISTANCE FROM MASON LOCATION**
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Temp to Hire
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Technical Support Coordinator - Store Systems SupportREMOTE Phone Support & Troubleshooting 100% of the time.Pay Rate: $18.50
• Basic Technical knowledge of Microsoft Windows – able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)• Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)• Basic Hardware and software application trouble shooting skillsLooking for candidates with strong empathy skills/retail background preferredNormal Hours of Operation• 8:00 AM – Midnight (M-F)• 9:00 AM – 10 PM (SAT
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REMOTE LOCAL CANDIDATES - GENERAL FUNCTION: The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Lux Retail revenues and enhance the overall customer experience.
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