eCommerce & Business Operations Manager

Location: Lenexa, KS
Work Arrangement: On-Site / Full-Time

About the Opportunity

Talent Solutions Partners is partnering with a growing consumer electronics company to identify an eCommerce & Business Operations Manager to help manage the day-to-day infrastructure behind its global eCommerce business.

This is a highly hands-on role for someone who enjoys owning a broad range of responsibilities, solving operational problems, learning new technology, and creating processes that allow a growing business to remain efficient and scalable.

Working closely with the company's founders, this individual will serve as a central point of coordination across eCommerce operations, inventory and fulfillment, customer service, accounting workflows, compliance, outside service providers, and business systems.

The ideal candidate does not need experience with every platform currently used by the company. More important is the ability to quickly learn new systems, understand how different functions connect, and take ownership of getting things done accurately and efficiently.

Key Responsibilities

eCommerce & Marketplace Operations

• Support and maintain day-to-day Shopify operations and associated applications.

• Manage operational activities within Amazon Seller Central, including inventory and promotional coordination.

• Manage eBay listings and order-related activities.

• Coordinate wholesale order processing and customer communications.

• Establish and maintain efficient customer-service processes and workflows.

• Identify and resolve issues impacting orders, customers, inventory, or fulfillment.

Inventory, Fulfillment & Logistics

• Serve as the primary operational point of contact for the company's third-party logistics provider (3PL).

• Coordinate inventory levels, fulfillment priorities, and shipping decisions.

• Assist with inventory planning and basic demand forecasting.

• Prepare and manage logistics documentation including commercial invoices, packing lists, and compliance documents.

• Coordinate with external shipping and logistics providers as needed.

Business & Financial Operations

• Review eCommerce transactions and accounting entries for accuracy.

• Coordinate contractor invoices, payments, and supporting documentation.

• Work with external providers supporting international sales tax, VAT/GST, insurance, compliance, and other business requirements.

• Coordinate and review international sales-tax filings across markets including the UK, Europe, Canada, and Australia.

• Maintain accurate operational records and identify discrepancies requiring resolution.

Systems & Process Improvement

• Maintain and administer business applications supporting eCommerce and company operations.

• Evaluate new software, service providers, automation tools, and AI-enabled solutions.

• Build and improve workflows using tools such as Zapier and other automation platforms.

• Maintain task management and operational priorities through ClickUp or similar platforms.

• Document processes and establish repeatable workflows as the organization grows.

• Work closely with company founders to evaluate and implement new platforms, vendors, and operational capabilities.

Vendor & Partner Management

• Coordinate work performed by external contractors and service providers.

• Review contractor deliverables and associated payments.

• Serve as a point of contact for certification, compliance, insurance, logistics, and other external partners.

• Ensure external providers are meeting business requirements and deadlines.

What We're Looking For

• Approximately 4–8+ years of experience in business operations, eCommerce operations, DTC operations, marketplace operations, supply chain, or a related environment.

• Experience working within an eCommerce, consumer products, retail, or similarly fast-moving business strongly preferred.

• Working knowledge of Shopify and/or major online marketplaces such as Amazon Seller Central.

• Exposure to inventory management, order fulfillment, 3PL relationships, logistics, or supply-chain operations.

• Comfortable working with accounting transactions, reconciliations, invoices, payments, or financial-operational data.

• Strong Excel skills and comfort analyzing basic sales, inventory, and forecasting information.

• Demonstrated ability to learn and administer multiple software platforms.

• Highly organized with exceptional attention to detail.

• Strong written and verbal communication skills.

• Comfortable operating independently and taking ownership of unfamiliar problems.

• Curious about technology, automation, and AI and how they can improve business efficiency.

• Experience within an entrepreneurial, founder-led, or rapidly evolving organization is a plus.

Technology Environment

The company currently utilizes platforms including Shopify, Amazon Seller Central, eBay, Finaloop, Help Scout, Statusbrew, Justworks, Zapier, and ClickUp.

Direct experience with every platform is not required. Candidates should demonstrate the technical aptitude and curiosity necessary to quickly learn new systems.

The Right Person

This role is particularly well suited for someone who enjoys being a business operations generalist.

You may have started your career in eCommerce, supply chain, customer operations, logistics, or business operations and gradually became the person others relied on to solve problems across functions.

You enjoy figuring out how things work, improving inefficient processes, learning new technology, and making sure important details don't fall through the cracks.

This is not a traditional corporate management role. It is an opportunity to become a highly trusted operational partner within a growing business and have a direct impact on how the company operates and scales.