Position Summary

The Business Systems Administrator is responsible for the administration, support, and optimization of enterprise business applications within a growing healthcare organization. This role serves as a key liaison between IT, business operations, clinical teams, Finance, HR, and external vendors to ensure applications function effectively and support operational needs.

The ideal candidate is a hands-on application administrator with strong troubleshooting, organizational, and communication skills. This individual will manage user onboarding, application access, permissions, system support, and workflows across multiple enterprise platforms, including software-based phone systems, while identifying opportunities to improve processes and efficiency.

The organization is also transitioning toward a fully integrated Microsoft environment. The Business Systems Administrator will support application administration and operational needs throughout this transition.

Key Responsibilities

• Provide day-to-day administration, maintenance, and support for enterprise applications, including EHR/EMR, ERP, HRIS, Finance, telecommunications, and operational systems.

• Administer and support software-based phone systems, including user setup, access permissions, configurations, troubleshooting, and vendor coordination.

• Support enterprise applications as the organization transitions toward a Microsoft-based technology environment.

• Manage user onboarding, account creation, access provisioning, permissions, role assignments, and account deactivation.

• Serve as a primary point of contact for application support, troubleshooting, issue resolution, and vendor escalations.

• Coordinate application setup and access requirements for new employees, existing employees, and changing business needs.

• Partner with IT, Operations, Finance, HR, Revenue Cycle, and clinical teams to understand application requirements and business workflows.

• Develop, document, and maintain standardized processes for application administration, user access, approvals, and support.

• Identify and resolve application issues, perform root-cause analysis, and coordinate technical resources as needed.

• Evaluate application changes and their downstream impact on business processes, security, reporting, and operational workflows.

• Support application configurations, updates, testing, maintenance, and ongoing optimization.

• Provide basic application training and guidance to end users regarding system functionality and support procedures.

• Coordinate with software vendors and internal teams to manage application issues, support requests, and system improvements.

• Identify opportunities to streamline workflows, improve application usability, and enhance operational efficiency.

Qualifications

• 5+ years of experience in business systems administration, enterprise application support, or a related IT function.

• Hands-on experience administering multiple SaaS and enterprise business applications.

• Experience with user provisioning, role-based access, permissions, application troubleshooting, and technical support.

• Strong understanding of business workflows, application administration, and process documentation.

• Experience supporting healthcare operations, EHR/EMR systems, practice management, or Revenue Cycle applications preferred.

• Experience administering or supporting software-based phone systems, VoIP platforms, or cloud-based telecommunications applications preferred.

• Experience supporting Microsoft 365 applications and Microsoft-based enterprise environments preferred.

• Experience coordinating with business stakeholders, IT teams, and third-party software vendors.

• Familiarity with Microsoft 365, Jira, ServiceNow, Monday.com, NetSuite, Paylocity, Bill.com, Salesforce, HRIS/ERP, or comparable platforms preferred.

• Ability to quickly learn and support new applications without requiring extensive platform-specific experience.

• Knowledge of healthcare privacy, security, and application access requirements.

• Prior experience leading phone system migrations or telecommunications platform transitions is not required.

Skills and Abilities

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent organizational skills with the ability to manage multiple applications and competing priorities.

• Strong communication skills across technical, clinical, operational, and executive teams.

• Ability to administer and troubleshoot a diverse portfolio of business applications, including software-based phone systems.

• Ability to support application changes and evolving technology environments.

• Ability to identify issues, coordinate resources, and drive timely resolution.

• Proactive, detail-oriented approach to application administration and user support.

• Ability to develop and consistently execute standardized workflows and procedures.

• Strong sense of ownership, accountability, and follow-through.

• Customer-focused mindset with a commitment to continuous improvement and operational excellence.