This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted. This role is remote.

We are seeking Project-Based Technical Support Specialists to provide remote frontline support during upcoming projects and periods of increased business demand. This role helps resolve user issues, document support activity, and deliver a professional customer experience.
Responsibilities

• Provide support by phone, email, and ticketing systems
• Troubleshoot basic hardware, software, and network issues
• Document issues, resolutions, and escalations
• Follow procedures, service standards, and escalation paths
• Communicate clearly with users and internal teams
• Protect confidential and sensitive information

Qualifications

• Experience in technical support, help desk, customer support, or a similar role
• Familiarity with ticketing systems such as ServiceNow, Zendesk, Jira, or similar
• Strong written and verbal communication skills
• Ability to troubleshoot systematically and follow processes
• Reliable internet connection and ability to work remotely
• Availability for project-based schedules as needed

Additional Details

• Project-based assignments vary based on business needs
• Start dates are determined by project demand
• Candidates may be considered for future project-based or long-term opportunities based on performance