Responsibilities:

• Design & Deliver Training Programs
• Lead interactive training sessions (mostly remote) on software features such as care planning, staffing, electronic charting, resident engagement, and reporting and compliance dashboards.
• Tailor training curricula to facility type and size, clinical focus and tech environment
• Conduct “train-the-trainer” sessions for super users so they can cascade knowledge to broader staff teams.
• Develop Instructional Content
• Build clear user guides, quick-start guides, checklists, short video tutorials and slide decks that resonate with clinical and administrative audiences.
• Maintain and revise materials to reflect product updates, client feedback and regulatory updates.
• Onboarding & Support
• Collaborate with Customer Success and Implementation Specialists on phased onboarding plan
• Provide personalized coaching during go live and transitions as needed
• Manage post launch support channels and ongoing training questions
• Cross-Functional Collaboration
• Partner with Product Management to gather real-world insights on training pain points, feature adoption barriers, and client suggestions; influence the roadmap to improve usability for LTC workflows.
• Partner with Sales to conduct demos and develop strategic onboarding plans
• Contribute to Marketing initiatives with success stories, user testimonials and training ROI data
• Drive Continuous Improvement
• Gather insights from surveys and support interactions to refine materials
• Pilot new training techniques to improve learner engagement and retention.
• Industry Knowledge & Best Practices
• Stay current with LTC regulations, trends, emerging technology standards and best practices.
• Attend LTC conferences and webinars to represent and improve our training programs.

Qualifications:

• Education & Experience
• Bachelor’s degree in Healthcare Administration, Nursing, Instructional Design, IT, or related field (or equivalent experience)
• 2–3 years delivering technical or software training to healthcare staff—ideally within LTC
• Strong presentation, documentation, and communication skills
• Excellent verbal and written communication: able to translate complex software workflows into intuitive instructions.
• Experience leading virtual and classroom training sessions
• Strong collaboration skill

Preferred:

• Knowledge of EHR or care-management platforms
• Experience with LMS platforms or instructional design tools
• Healthcare certifications or clinical experience
• Familiarity with workflows: charting, compliance, med administration

Travel

• Willingness to travel up to 20% for onsite training sessions, go-live support, and industry events.
• Valid driver’s license and ability to coordinate travel arrangements (flights, hotels, rental cars) when needed.

Why Join Us?

• Competitive compensation + full benefits (WFH, medical, dental, vision, life, AD&D, 401k, PTO)
• Play a pivotal role in helping LTC providers transform care delivery through technology, directly influencing resident outcomes and staff efficiency.
• Influence product development by sharing firsthand training insights, and build out the training function as the company scales.
• Join a collaborative, mission-driven team dedicated to improving LTC operations—your excellence in training will directly contribute to our clients’ success.