Role Summary
This role requires a technically strong Project Manager who can operate in a fast-paced environment and support rapid-cycle development and deployment within a decisioning or rules-based platform. The position requires the ability to understand system flows, logic behavior, data attributes, and platform capabilities at a level that allows effective collaboration with developers, QA engineers, and cross-functional stakeholders.

The ideal candidate has a background in software development, QA, technical analysis, or CRM/decisioning systems and has transitioned into project or product delivery.

Key Responsibilities

Technical Understanding & Requirements Translation

• Learn and understand complex decisioning or low-code platforms quickly.

• Convert business or marketing requests into structured functional and technical requirements.

• Interpret system flows, customer attributes, and decisioning logic to guide discussion and scoping.

• Provide clear, practical recommendations and explain constraints in understandable language.

Project Management & Delivery

• Manage multiple short-cycle technical projects at once (typically 1–2 week iterations).

• Lead project intake, prioritization, scope definition, and timeline planning.

• Coordinate closely with development, QA, and business teams throughout the delivery process.

• Track defects, oversee testing progress, and ensure high-quality releases.

Deployment & Operational Support

• Support frequent deployments, including time-sensitive or urgent updates.

• Validate changes with QA, troubleshoot issues, and help ensure smooth release processes.

• Maintain accurate documentation of requirements, decisions, timelines, and release outcomes.

Stakeholder Communication

• Serve as a bridge between technical teams and non-technical business or marketing groups.

• Communicate technical concepts, risks, timelines, and impacts in a clear and concise manner.

• Provide consistent status updates and ensure alignment across all involved teams.

Required Skills & Experience

Technical Skills

• Strong technical aptitude with the ability to understand logic flows, APIs, data attributes, and system behavior.

• Ability to learn new platforms and technical concepts quickly.

• Prior experience in one or more areas such as:

  • Software development

  • QA engineering

  • Technical systems analysis

  • CRM/decisioning/low-code platforms

• Comfort working closely with engineering and QA teams on daily technical activities.

Communication Skills

• Clear, structured verbal and written communication.

• Ability to translate technical information into non-technical terms.

• Effective communicating with both business and technical stakeholders.

Project Management Skills

• Experience managing multiple, rapid-turn technical projects at the same time.

• Strong organizational skills and ability to perform in a high-volume, fast-paced environment.

• Familiarity with frequent deployment cycles or operational release processes.

Nice-to-Have Skills

• Experience with decisioning or low-code tools (e.g., Salesforce, Adobe, Pega, Unica).

• Ability to understand or create simple wireframes or UI mockups.

• Exposure to marketing operations, customer segmentation, or personalization.

• SQL knowledge or analytical experience.