This is a contract job opportunity
Position: Customer Service Representative with Phlebotomist Experience 4155
Location:Overland Park KS
Projected duration: 6 months
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Resolve customers billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage time.
Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.
Phlebotomy/specimen handling experience1+ years experience in clinical laboratory setting.H.S. Diploma or Equivalent
High school diploma or GED preferred. 0-2 years customer service related experience required.