We are conducting a search for an experienced Billing Supervisor with a bachelor’s degree and at least six years of billing or client accounting experience, ideally within a law firm environment. Experience with Aderant required, along with two years in a supervisory or leadership role.

The ideal candidate will supervise the daily activities of departmental personnel and ensure that operational needs are met. Provides problem-solving assistance and participates in large department projects. Provides suggestions and alternatives to improve the client accounting process as a whole.

What You'll Do:

• Facilitates optimal day-to-day operations of all department functions, including developing local workflows/guidelines and ensures accurate, timely responses for departmental services.
• Coordinates and oversees department projects, day-to-day operations, and long-range plans.
• Recommends and implement changes and improvements in methods and procedures to higher-level management.
• Ensures billing staff follow through with assigned Billing Partners to complete billing actions; assist partners with billing and collection challenges.
• Prepares client bills and design complex/customized charts and reports to accompany bills.
• Collects accounts receivable and support effective billing/collections strategies by analyzing reports, identifying trends, and meeting with partners to discuss goals, issues, and objectives.
• Communicates professionally with internal and external clients, including communicating with clients (verbally and in writing) on behalf of partners regarding unpaid bills and partial payments/on-account payments.
• Builds strong working relationships across the department to maximize collections processes.
• Conducts monthly review of partner investment reports.
• Provides daily oversight of assigned business services professionals: define performance expectations, monitor performance, delegate assignments, resolve conflicts, and guide problem resolution.
• Uses the Firm’s performance management process to communicate expectations, coach employees, and manage unsatisfactory performance.
• Prepares performance evaluations and recommend salary increases (where applicable).
• Recommends and participates in disciplinary procedures; initiate disciplinary procedures in collaboration with Human Resources and/or Firm management.
• Advises employees on timely escalation of critical and/or sensitive billing matters; handle complex/sensitive matters requiring independent discretion and judgment.
• Participates in interviewing, selection, and training processes.
• Recommends guidelines and practices that promote efficiency, effectiveness, excellent customer service, and improved employee relations aligned with the Firm’s Core Values.
• Communicates and administers departmental policies and procedures consistently with the Firm’s philosophy.
• Develops and communicates departmental guidelines/procedures.
• Ensures current knowledge of Firm policies and practices, current knowledge of industry trends, and continued professional development for business services professionals.
• Monitor time, attendance, overtime, and expense reports for accuracy/appropriateness and compliance with Firm policies.
• Develops and monitors budget for assigned department (where applicable).
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned.

What You'll Bring:

• Bachelor's degree
• Minimum of six (6) years of client accounting (billing) and/or related financial experience in a law firm or professional services firm environment which includes experience with Aderant or similar accounting software applications
• Minimum of two years of supervisory or leadership experience
• Knowledge of Client Accounting best practices, trends, and techniques.
• Proficiency with relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems.
• Demonstrates strong interpersonal, written, and verbal communication skills; ability to provide excellent customer service and build effective working relationships.
• Strong interpersonal, written, and verbal communication skills; ability to provide excellent customer service and build effective working relationships
• Close attention to detail; strong analytical, troubleshooting, organizational, and planning skills.
• Ability to effectively supervise others; organize/prioritize/delegate; coach and use problem-solving techniques.
• Ability to administer Firm policies and procedures; handle sensitive matters and maintain confidentiality; use discretion and independent sound judgment.
• Ability to handle multiple projects and shifting priorities; work well in a demanding, fast-paced environment; work independently and within a team (including acting as a role model).
• Knowledge and implementation of the annual budget process (where applicable).
• Flexibility to travel, to adjust hours, and work the hours necessary to meet operating and business needs.