We’re looking for a Workers’ Compensation Claims professional to support clients and internal teams within a retail insurance brokerage. This role acts as the bridge between clients, carriers, and claims adjusters—helping ensure claims are handled efficiently and clients feel supported throughout the process.

Location: Remote (Southern California)

Salary: $85,000 - $95,000

Key Responsibilities

• Serve as the primary point of contact for clients on workers’ compensation claims
• Coordinate with insurance carriers, adjusters, and third-party administrators (TPAs)
• Monitor open claims and track status, reserves, and closures
• Assist clients with claim reporting and documentation
• Advocate on behalf of clients to help move claims toward resolution
• Review loss runs and identify trends or concerns
• Provide regular claim updates to clients and internal account teams
• Support return-to-work programs and claim cost containment strategies
• Participate in claim review meetings with clients and carriers
• Maintain accurate records and documentation in agency management systems

Qualifications

• 2+ years of workers’ compensation claims or brokerage experience
• Strong understanding of workers’ compensation claims process and terminology
• Experience working with carriers, TPAs, and adjusters
• Excellent communication and client service skills
• Detail-oriented with strong organizational abilities
• Proficiency with agency management systems (e.g., Applied EPIC is a plus)
• Experience in a retail brokerage environment
• Knowledge of multi-state workers’ compensation programs
• Ability to analyze loss data and provide basic insights