Personal Lines CSR – Hybrid Opportunity

RICHMOND HILL, ON 

Job id #64120

Our Client is currently seeking a Personal Lines Customer Service Representative (CSR) to support clients in delivering tailored personal insurance solutions.

Operating on a hybrid model (2 days remote, 3 days in-office) and prides itself on a strong, supportive culture. People are at the heart of everything they do — many of the team members have been with them for over 18 years, reflecting their commitment to long-term careers and a positive work environment.

This exceptional Brokerage is seeking someone who is detail-oriented, driven, and genuinely cares about their clients. Accuracy, accountability, and a collaborative spirit are essential. If you enjoy building relationships and providing exceptional service, this could be the right fit for you.

With 36 years in business, they are a family-oriented brokerage dedicated to helping our employees succeed. You will be assigned specific personal lines accounts, allowing you to build meaningful, long-term client relationships. With your RIBO licence and their mentoring support, you can expect a rewarding and growth-focused career.

About Our Brokerage:

• Hybrid work model (2 days from home)

• 80% paperless office – strong computer skills required

• Dedicated production and service teams

• Clients include churches, contractors, and small businesses

• Excellent pension plan

• Flexible day system

• Supportive, team-based culture

• BMS is Acturis 

Key Responsibilities:

• Manage assigned personal lines accounts

• Handle billing inquiries

• Obtain and review underwriting information

• Deliver outstanding customer service

• Communicate effectively with clients and insurance partners

• No commisson on NB sales - they have a Sales Team 

What We’re Looking For:

• Ability to work independently and collaboratively within a team of 30 brokers

• Strong communication skills and professional telephone manner

• Excellent attention to detail and organizational skills

• A genuine interest in working with the public

• Commitment to a long-term career in insurance

If you are seeking stability, mentorship, and the opportunity to grow within a respected and established brokerage, we would love to hear from you.

Always on the Hunt for You !