Job Title: Digital Sales Personal Lines Insurance Broker
Location: Hamilton, Ontario
Department: Digital Sales
Job Type: Full-Time, In-Office

About Us

We are a proud, family-owned insurance brokerage with deep Hamilton roots dating back to 1895. What began as a small three-person office has evolved into a thriving organization with five locations and over 100 team members across Southern Ontario. Guided by our core values, we continue to grow while staying true to our mission of delivering exceptional client service.

We offer a full suite of insurance solutions, including business, commercial auto, personal home and auto, recreational coverage, and specialty products. Our commitment to innovation and our people-first culture is foundational to everything we do.

Position Overview

We are seeking a motivated and digitally savvy Digital Sales Personal Lines Insurance Broker to join our team. In this role, you will connect with warm leads generated through our digital platforms, guide prospective clients through their insurance options, and provide tailored solutions that support their peace of mind.

If you are results-oriented, client-focused, and energized by a fast-paced digital environment, you will thrive here.

Key Responsibilities

• Respond promptly and professionally to all incoming personal insurance leads

• Utilize our award-winning lead management system to track, manage, and follow up on sales opportunities

• Offer expert insurance advice while delivering an exceptional client experience

• Assess client needs and recommend the most suitable insurance products

• Follow established sales processes and meet defined performance targets

• Adhere to internal underwriting guidelines and industry compliance standards

• Accurately document all client interactions and insurer correspondence

• Partner with team members to continually enhance our sales processes and service delivery

Qualifications & Skills

• Active RIBO license (required)

• Strong communication skills with confidence in client-facing interactions

• Previous experience in sales or customer service

• Enjoys building rapport and helping clients make informed decisions

• Ability to prioritize tasks in a fast-paced, high-volume environment

• Valid G-class driver’s license

• Collaborative team player with a positive mindset

• Industry designations such as CAIB or CIP considered an asset

• Experience with CRM or lead management systems is an advantage

Work Environment & Schedule

• Fully in-office role

• Monday to Friday, 8:30am–4:30pm

• Early Friday closures during long weekends (May–October)

• Supportive, collaborative team environment

Compensation & Benefits

• Competitive salary with performance-based growth potential

• RRSP matching program

• Comprehensive Group Benefits Plan (health, dental, vision)

• Employee Assistance Program

• 4 weeks vacation, plus paid personal days

• Extended paid break during the Christmas season

Professional Development

• Continuing education support and opportunities to pursue industry designations

• Access to modern tools, technology, and collaborative office spaces

• Clear advancement pathways within our growing organization

Unique Perks

• Full commission on personal home and auto policies

• Regular team social events and company-wide celebrations

• Work with cutting-edge insurance technology and enjoy broad market access

If you're passionate about helping clients protect what matters most and want to build a rewarding career with a forward-thinking brokerage, we’d love to hear from you.