Personal Lines Customer Service Representative

Location: Newmarket, ON (In Office)

Are you an experienced and personable insurance professional who values great clients and a positive, low-stress workplace? Our client, a well-established and reputable brokerage in Newmarket, is looking for a RIBO-licensed Personal Lines Customer Service Representative to join their close-knit and supportive team.

This is an excellent opportunity to handle a well-maintained, long-term book of business in a company that truly values work-life balance, team harmony, and a fun, collaborative culture.

What You’ll Do:

• Deliver exceptional service to existing personal lines clients by responding to inquiries, processing endorsements and renewals, and providing professional insurance guidance.

• Conduct renewal reviews to ensure clients receive appropriate coverage and value.

• Process new submissions efficiently and accurately.

• Document and report claims from clients, assisting with resolution and follow-up as needed.

• Maintain a strong understanding of industry standards, underwriting practices, and carrier requirements.

• Communicate effectively and professionally with underwriters and insurance partners.

• Input data accurately into the broker management system (PowerBroker experience is an asset).

What You Bring:

• Active RIBO license (required)

• Experience in Personal Lines insurance with strong client relationship management skills

• PowerBroker proficiency or familiarity with other BMS platforms (asset)

• Strong organizational and communication skills with attention to detail

• A positive, team-oriented attitude and genuine commitment to client care

What’s In It for You:

• Manage one of the Partner’s seasoned books of business (approx. $2.5M) — long-term, loyal clientele with low-maintenance accounts

• A low-stress, youthful, and friendly work environment where teamwork and laughter are encouraged

• Comprehensive benefits, sales commissions, and profit sharing

• An organization that values longevity — most of the team has been with the company for 10+ years, and many plan to retire here

• A culture that eschews office politics and focuses on mutual respect, professional growth, and genuine enjoyment at work

Join a Brokerage That Feels Like Home

If you’re looking for a stable, enjoyable, and rewarding environment where you can build lasting relationships with clients and colleagues alike, we’d love to hear from you.

Apply today and see why our employees love coming to work every day.

ALWAYS ON THE HUNT FOR YOU !