Location: Concord, ON (Hybrid – 3 days in office)

About the Company:
Our client is a well-established and rapidly growing insurance brokerage located in Vaughan. With a strong reputation for providing a comprehensive array of insurance products and services, they are proud of their customer-first approach and a collaborative, team-oriented work environment. As a result of continued growth, they are looking to add a highly experienced Personal Lines Account Manager to their dynamic team.

Position Overview:
As a Personal Lines Account Manager, you will play a critical role in delivering a seamless, high-touch client experience from start to finish. The ideal candidate will bring deep expertise in personal lines, with a strong focus on underwriting knowledge, market appetite, and exceptional customer service. This is an exciting opportunity to join a team of 22 dedicated professionals who take pride in fostering a positive and supportive workplace culture.

Key Responsibilities:

• Manage and service a portfolio of personal lines clients

• Deliver an end-to-end client experience, acting as the single point of contact for all service and policy needs.

• Build and maintain long-term relationships based on trust, reliability, and a commitment to service excellence.

• Provide tailored insurance advice and coverage options based on thorough knowledge of underwriting guidelines and carrier appetites.

• Identify cross-sell and up-sell opportunities to ensure clients have comprehensive coverage.

• Support client retention through proactive policy reviews, renewals, and responsive service.

• Collaborate with team members to ensure a cohesive and positive workplace dynamic.

Qualifications:

• Minimum 5 years of experience in Personal Lines insurance 

• In-depth knowledge of the  insurance markets, underwriting processes, and carrier appetites.

• Proven track record of delivering exceptional customer service and maintaining high client retention.

• RIBO license in good standing.

• Strong communication, relationship-building, and organizational skills.

• Team-oriented, adaptable, and committed to contributing to a positive team culture.

What’s Offered:

• Competitive base salary plus commission structure.

• Comprehensive benefits package.

• Generous vacation allowance.

• Continuing education support and professional development opportunities.

• Hybrid work arrangement – 3 days per week in office for optimal collaboration and work-life balance.

• A supportive and collaborative team environment focused on success and employee well-being.