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Technical Assistant, Personal Lines - Ottawa, ON
Position Overview
Assist the Personal Lines Department in achieving service level objectives as needed. Support the Personal Lines Team in providing exceptional service to new and existing clients. Verify product efficiency and performance to ensure quality outputs.
Role and Responsibilities
- Draft standard letters to customers
- Data entry in Power Broker and company portals
- Process renewals, new policies and endorsements
- Home evaluators
- EDOCS – sorting/printing documents
- Telephone reception
- Open, stamp and sort incoming mail
- Prepare and post outgoing mail
- Answer phones and transfer calls to employees
- 1-2 years experience
Qualifications and Experience
- High School Diploma
- Data search and entry
- Create and modify written correspondence and documents
- Data entry to company portals
- Use of specialized management system software (Power Broker)
- MS Office Applications
Full Benefits
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Telephone reception
Open, stamp and sort incoming mail
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