Manager Commercial Lines
Commercial Lines Manager - Barrie, ON
JOB ID -66796
Our Client has served Ontario businesses since 1978. They are an independently owned brokerage in Barrie with a commercial-focused book, and a member of the Canadian Broker Network.
Work Location: In office preferred - option for hybrid in Barrie
Job description:
As Commercial Lines Manager, you would lead the service side of their commercial operation: the account management and marketing/broking teams handling both our general commercial clients and our in-house program business. You would own how that department runs day to day: the people, the process, and the results.
The role
Reporting directly to the owners of the brokerage, your focus is the department: running it, developing the team and owning the service quality. You would also remain the relationship lead on a small number of key commercial accounts and be available for in-person insurer meetings.
Responsibilities
People and performance
- Manage, coach, and develop the account management team
- Conduct regular one-on-ones and performance reviews
- Allocate workload across the team and adjust as volumes shift
Service and file quality
- Set and uphold service standards for client-facing work
- Ensure renewals are actioned on time and clients are contacted well ahead of expiry
- Maintain file accuracy and documentation standards
- Ensure information going to insurers and clients is complete and correct
- Oversee receivables standing at a department level
- Manage E&O exposure through proper file handling
Process and workflow
- Refine and document departmental workflows
- Identify opportunities to improve how the team operates
Carrier relationships and escalation
- Maintain strong working relationships with our insurer partners
- Act as the escalation point for complex files and difficult client situations
Requirements
- RIBO licence required
- CAIB or CIP designation preferred
- 5+ years in commercial lines brokerage, including mid-market or complex accounts
- Supervisory or team-lead experience
- Technical command of property, CGL, auto, umbrella, and specialty wordings
Why work here
Your team would handle both general commercial clients and our in-house commercial programs, which gives the role a broader range of work than a typical commercial service department. Proposals to change how the department operates are reviewed and answered promptly, without multiple layers of approval, so good recommendations turn into decisions.
Compensation and benefits
- Base salary: $80,000 – $125,000, depending on experience
- Annual performance bonus available, tied to department results
- Employer-paid group benefits for you, your spouse, and your minor dependents, including health and dental
- 0% commission on employee home and auto insurance
Interested? Call or text Cindy at 519-572-6095
ALWAYS ON THE HUNT FOR YOU
Cindy Gowing, PRC
AIRS, Certified Professional Recruiter
JOB-BORN Executive Search Inc.
BIG ENOUGH TO SERVE YOU …small enough to know you