Personal Lines Customer Service Broker

Our client is looking for a RIBO licensed Personal Lines Customer Service / Sales Broker in Etobicoke, ON - Hybrid Model

Key Accountabilities and Responsibilities:

• Provide exceptional customer service across several communication channels to the clients
• Liaise with clients and insurers on a regular basis, responding to inquiries and requests in a timely, professional manner
• Analyze client specific risk exposure and make appropriate coverage recommendations
• Ability to remarket to various insurers (where appropriate), to ensure coverage and premium needs are met
• Handle and respond to all incoming phone calls and e-mails from clients and companies
• Contact customers and obtain any additional information required
• Knowledge and proficiency within various insurer company portals
• Review endorsements and renewals
• Quote products for new and existing customers
• Perform other related duties as required

Qualifications:

• RIBO License - mandatory
• Minimum 3 years related insurance experience
• A strong customer service focus
• Company portal experience an asset
• Excellent verbal and written communication skills
• Ability to work well under pressure and meet deadlines while multi-tasking
• Able to work independently with minimal supervision, yet thrive as part of a team
• Proficient with Broker Management System - SIG is an asset
• MS Outlook, Word and Excel experience is an asset.
• CAIB, CIP or FCIP designation (or working towards) is an asset.

Our client offers a competitive compensation package along with a comprehensive employee benefits program.

Job Type: Full-time, Permanent (Monday to Friday)

Salary: $55,000.00 -$65,000.00 per year (commensurate with qualifications and experience)

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care