Personal Lines Broker / Account Manager

Location: Hamilton Region (In-Office)

Salary: $55,000 to $70,000 based on experience.

Join a team where your expertise and passion make a difference.

Our client takepride in providing comprehensive insurance solutions and exceptional service that truly protect what matters most. From business and commercial auto to personal home, auto, and recreational coverages , we’ve built a reputation on trust, innovation, and teamwork. Our success starts with our people — and we’re committed to creating an environment where every team member can thrive.

About the Role

As a Personal Lines Broker / Account Manager, you’ll act as a trusted advisor to our clients, helping them navigate their insurance needs with confidence and care. You’ll build lasting relationships, deliver tailored solutions, and ensure each client enjoys an outstanding service experience from start to finish.

What You’ll Do

• Build and maintain strong, long-term client relationships.

• Provide personalized insurance advice and handle all aspects of client service.

• Support business growth through new sales and cross-selling opportunities.

• Manage incoming service inquiries efficiently and professionally.

• Maintain accurate client documentation and policy records.

• Stay current with industry trends and commit to ongoing professional development.

What You Bring

• Minimum 3 years of Personal Lines insurance experience.

• RIBO license required; additional designations such as CAIB or CIP are an asset.

• Proficiency with Compu-Quote and various insurance company portals.

• Experience with Epic management system preferred.

• Strong knowledge of insurer underwriting rules and market practices.

• Excellent communication, interpersonal, and organizational skills.

• A proactive, positive attitude with a drive to meet retention and growth goals.

• Bilingual in French and English considered an asset.

Work Environment & Schedule

• In-office position in the Hamilton Region.

• Monday to Friday, 8:30 a.m. – 4:30 p.m.

• Early Friday closures during long weekends (May–October).

• Collaborative, supportive, and engaging team environment.

Comprehensive Benefits

• Competitive salary with performance-based growth opportunities.

• 4 weeks’ vacation plus paid personal days and an extended Christmas break.

• RRSP matching program to support your financial future.

• Full Group Benefits Plan including health, dental, and vision coverage.

• Employee Assistance Program for personal and professional well-being.

Professional Development

• Continuing education support for industry certifications.

• Access to modern technology and collaborative workspaces.

• Clear career advancement pathways within our growing organization.

Unique Perks

• Full commission on personal home and auto policies.

• Regular team events, celebrations, and community involvement.

• Work with leading insurance technology and a diverse range of markets.

Ready to grow your career with a company that values people, progress, and purpose?
Join them — where your expertise protects what matters most.