The Company:

Our client has been in business since 1982, operating on the principles of integrity, honesty and caring. Our client is laser-focused on simplifying traditional insurance transactions by building intuitive and engaging digital experiences.

Our client's goal is to help our clients feel confident in their decisions, secure that we will be there for any urgent need, and connected as their trusted insurance resource. By nurturing one-on-one relationships with our clients, we have built a reputation as valued advisors and advocates nationwide.

The Role: 

As a Senior Account Manager in our clients program department,  you’ll provide advice using a consultative approach to help our clients make educated decisions about  their professional insurance needs.  

The Requirements:  

To be seriously considered for this role, you must meet the following requirements: • Education: Must be RIBO Licensed; 

• Experience: Minimum 5-7 years of experience in Account Management, Sales, Underwriting, or  related roles in an insurance brokerage or insurance company is strongly preferred. Exposure to  Underwriting, Commercial Insurance (Professional Liability Insurance as well as Commercial  General Liability Insurance), or Group Insurance, is a great asset; 

• Skills: A team player with a client-centric approach, ready to deliver great service. Comfort with  managing multiple demands, with proven organizational, time-management and prioritization  skills. 

• Softer Skills: A person who is positive, energized, articulate, engaging, empathetic and  approachable. 

The Responsibilities: 

• Imparting your expertise to provide an exceptional, consultative client experience that helps  clients feel secure in the decisions they make on their insurance needs; 

• Cultivating client relationships by taking the time needed to understand their unique  requirements and exploring the opportunity to upsell or cross-sell insurance products;  • Driving other lines of business within the company by referring clients to the Personal Insurance,  Commercial Enterprise, and Life and Benefits teams, when appropriate; 

• Enabling a successful renewal for each Association or Group in your portfolio by engaging all  relevant internal/external stakeholders (the Insurance Company, the Account Executive, the  Assistant Account Manager, the Marketing team) and processing a high volume of renewals; 

• Collaborating with an Assistant Account Manager to streamline policy-related administrative  tasks such as processing and reviewing applications, renewals, endorsement changes,  cancellations, re-marketing of clients, and claims application initiation;  

• Contributing to a cohesive and centralized view of each client by diligently uploading client interactions through the Broker Management System or other company portals which will  enable a consistent client experience; 

• Leveraging a multi-channel approach to assist clients with their needs in a fast-paced  environment;  

• Advocating for your clients by acting as a liaison with the insurance company to discuss any  underwriting concerns and provide sound underwriting advice;  

• Assisting the company’s financial growth by invoicing, collecting payments, and reconciling  accounts at times. 

The Benefits: 

• Enjoy a competitive compensation package; 

• Access comprehensive medical and dental benefits that will take effect on your first day; • Relish in the comfort of working from home and from our office (as circumstances allow); • Experience the heart of Toronto’s financial district when in the office. Our client is steps away  from Union Station and is connected to St. Andrew subway station; 

• Grow your career in an organization that loves to recognize and reward its top talent; • Work for a company that has the best of both worlds: the professionalism and success of a  corporate environment, with the family-oriented and collaborative feel of a small business.