Administrative Director, Emergency Services (RN)
Administrative Director, Emergency Services (RN)
Location: Houston, TX
Compensation: $115K – $175K base salary (based on experience)
Annual Bonus: Performance Bonus
Sign-On Bonus: Case by case
Relocation: Case by case
Schedule: Full-Time, Days
She Recruits is seeking an accomplished Administrative Director of Emergency Services to lead a high-performing, multi-site Emergency Services division within a large acute care hospital. This executive nursing leader oversees quality, patient experience, clinical operations, throughput, growth, finance, and workforce engagement across a Level II Trauma Center, two Free-Standing Emergency Departments, and a broad network of emergency care services. The ideal candidate brings significant ED leadership experience, strong operational acumen, and the ability to drive performance across complex, high-volume environments.
Role Overview:
The Administrative Director provides strategic direction and operational oversight for Emergency Services, ensuring consistent delivery of high-quality, patient-centered care. This leader drives initiatives to improve patient safety, operational efficiency, throughput, engagement, and service excellence. Responsibilities include developing evidence-based policies, enhancing team culture, aligning financial performance with organizational goals, and identifying growth and expansion opportunities. The role includes direct oversight of multiple leaders and functional areas and plays a key role in advancing the hospital’s strategic position in the community.
Key Responsibilities:
Quality & Clinical Excellence:
• Implement and sustain evidence-based practices to enhance patient safety and quality outcomes
• Reduce variation in clinical practice to improve efficiency, cost-effectiveness, and consistency
• Ensure compliance with regulatory standards, accreditation requirements, and internal benchmarks
• Lead throughput initiatives, including capacity planning, forecasting, patient flow, and discharge planning
• Develop policies and nursing standards that support excellent patient and family care
Patient Experience:
• Lead initiatives to elevate the patient experience across all ED sites
• Use patient feedback metrics to identify gaps and develop improvement strategies
• Ensure alignment with best practices that support customer service and positive interactions
• Partner with subject matter experts to maintain high patient satisfaction performance
People Leadership:
• Build a high-performing workforce through talent acquisition, development, engagement, and retention
• Provide coaching, mentorship, and training for leaders and staff
• Foster a culture aligned with organizational mission, values, and professional practice standards
• Ensure workforce planning aligns with patient care needs and operational demands
Growth & Strategic Development:
• Collaborate with administrative leadership and physicians to expand existing services and develop new offerings
• Evaluate opportunities for service line differentiation and increased market presence
• Stay current on healthcare trends, legislative changes, reimbursement models, and competitive dynamics
• Represent the Emergency Services division in community and organizational events
Financial Leadership:
• Lead annual budgeting for Emergency Services, including revenue forecasting, staffing models, and supply needs
• Monitor performance against budget and implement corrective actions when needed
• Ensure effective labor management, including staffing, scheduling, and productivity standards
• Identify and implement cost-saving opportunities across the division
Qualifications:
• Bachelor's Degree required (Nursing strongly preferred)
• Master’s degree in Nursing, Healthcare Administration, Business Administration, or related field preferred
• Minimum 3 years of recent acute care ED leadership experience (Director or large ED Manager)
• Strong operational, financial, and strategic leadership capabilities
• Demonstrated success leading high-volume emergency departments