Resident Services Coordinator

Employment Type: Permanent | Full-Time | Sunday – Thursday | Day Shift

Location: Riverdale, NY

Compensation: $67K - $72K

We are seeking a dedicated and compassionate Resident Services Coordinator to join a dynamic, mission-driven senior care organization. This role plays a key part in the overall management of the Social Services Department, guiding a multidisciplinary care team to deliver the highest possible quality of life to residents and their families.

Key Responsibilities

• Assist with the overall management of the Social Services Department
• Guide and support a multidisciplinary care team in delivering resident-centered care
• Provide residents and their families with emotional, social, and community support
• Conduct assessments and coordinate case management services
• Support residents and families in navigating long-term care resources and benefits
• Ensure thorough documentation of all services and resident interactions
• Uphold quality of life standards in alignment with applicable regulations and best practices

Qualifications

• Master's degree in Social Work (MSW) (required); working toward or holding NY State LMSW licensure preferred
• Minimum 2 years of experience in geriatrics, long-term care, or case management (preferred)
• Experience in discharge planning and assessing the needs of an aging population (preferred)
• Background in aging, long-term care, or healthcare settings a plus
• Strong communication, documentation, and organizational skills

Compensation & Benefits

• Medical, Dental and Vision
• 403B with employer match
• Life insurance
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet insurance
• Tuition Reimbursement Program
• PTO ( 4 weeks of vacation, 10 holiday days - including your birthday, 15 sick days, 2 personal days, 2 floating holiday days)