The Service Manager ensures the satisfaction of the company's existing customers and to minimize lost business. We are looking for a strong leader who has an excellent track record of coaching and developing a winning team. The success of your team rests on you and your ability to lead and implement customer-focused initiatives.  Your hands-on approach will include regular route rides with your team members while collaborating with your team members to continuously improve route effectiveness and efficiency.

Duties and Responsibilities:

• Regularly visit large customers and build rapport and a relationship, as well as address customer issues/complaints.
• Renew customer Service Agreements that are nearing expiration.
• Manage and oversee about 10 Route Service Reps and 2 Route Managers (company has 30 routes in total)
• Suggest add-on products to current customers to add new lines of business and grow accounts.
• Hold Route Reps accountable to sales goals (weekly add on sales)
• Monitor and collect past due receivables from customers as needed
• Be responsible for containing costs related to delivery by regularly optimizing routes and making them more efficient
• Reduce company's merchandise costs by utilizing merchandise tracking and ensuring route team properly manages inventory at/with customers
• Be prepared to enforce service agreements in the event a customer attempts to breach contract
• Coordinate installation of new accounts with production, sales, and other departments
• Recruit, hire, train, and manage the performance of all personnel in the service department
• Interact daily with peer department heads, supervisor, and upper management/owners

Requirements:

• 3+ years of experience working in a route sales and service supervision or management role
• Linen and/or uniform service industry manager experience is highly preferred
• Associates degree preferred. High school diploma required.
• Clean drivers license
• Candidates should: be organized, possess excellent planning and follow-up skills, be outgoing, friendly, and positive, be able to multitask, have a passion for excellence, have a passion to lead teams to produce a high level of performance

• Competitive Compensation (base salary up to $100k, depending on your experience)
• Plus significant bonus and commission potential 
• Paid Vacation Time
• Medical/Health/Dental Coverage
• 401K with company match
• Ongoing Training & Development
• Career Growth and Advancement Opportunities
• Relocation assistance is available for qualified candidates