Manager Customer Relations #3572662

Job Title: Manager Customer Relations

Location: La Vista, NE

Salary Compensation: $62,000 - 95,000 per year (Salary commensurate with experience.)

Work Location: On-Site Only (Not remote or hybrid)

Job Type: Direct Hire

Industry: Manufacturing

Company Size: 100-500 million in annual revenue

Keys to Job: Bachelor's degree in business or related field; demonstrated customer-service leadership and team management experience; advanced Excel, Outlook, Teams, and CRM proficiency; strong data-driven decision-making, communication, and problem-solving skills; ability to lead in a dynamic environment.

Position Overview

This leadership position directs a team of customer-service professionals to deliver outstanding support for order processing, contract management, quoting, and issue resolution. You will drive operational improvements through data analysis, team development, and cross-functional collaboration while ensuring high service standards. The role starts fully on-site with hybrid flexibility available after successful performance.

Core Responsibilities

·      Leading, coaching, and developing a team of 10-20 customer-service staff to achieve world-class service levels and strict adherence to sales and operational procedures.

·      Monitoring and adjusting staffing to effectively manage call volumes, order throughput, and quote demands while serving as the primary escalation resource for complex customer situations.

·      Leveraging data analytics and reporting to identify process optimization opportunities and elevate overall service performance.

·      Partnering with inside sales, operations, and other departments to refine systems, share best practices across regions, and support strategic initiatives.

·      Overseeing full-cycle talent management including recruitment, training, performance evaluations, and professional development planning.

·      Upholding organizational quality, safety, and core-value standards while participating in occasional travel for customer engagements or industry events (under 5%).

Position Requirements

Bachelor's degree in business management or a closely related field required. Proven experience leading customer-service teams with strong proficiency in Microsoft Excel (advanced formulas including VLOOKUP, COUNTIFS), Outlook, Teams, and CRM platforms. Exceptional analytical, communication, and problem-solving abilities are mandatory.

Physical Demands and Work Environment

Primarily office-based with regular computer use, occasional standing or walking, and moderate noise from team interactions and phones. Reasonable accommodations available.