Service Manager - Linen and Uniform Service

Our client in the linen and uniform service industry is currently seeking a Service Manager or Director of Service to support their expanding Tampa, FL market. 

Position Summary:
The primary responsibility of this role is to ensure the satisfaction of the company's existing customers and to minimize lost business. We are looking for a strong leader who has an excellent track record of coaching and developing a winning team. The success of your team rests on you and your ability to lead and implement customer-focused initiatives.  Your hands-on approach will include regular route rides with your team members while collaborating with your team members to continuously improve route effectiveness and efficiency.

Duties and Responsibilities Include:

• Regularly visit larger customers and build rapport and a relationship, as well as address customer issues/complaints.
• Renew customer Service Agreements that are nearing expiration.
• Manage and oversee Route Service Reps and route jumpers
• Suggest add-on products to current customers to add new lines of business and grow accounts.
• Hold Route Reps accountable to sales goals (weekly add on sales and contract renewals)
• Monitor and collect past due receivables from customers as needed
• Be responsible for containing costs related to delivery by regularly optimizing routes and making them more efficient
• Reduce company's merchandise costs by utilizing merchandise tracking and ensuring route team properly manages inventory at/with customers
• Be prepared to enforce service agreements in the event a customer attempts to breach contract
• Coordinate installation of new accounts with production, sales, and other departments
• Recruit, hire, train, and manage the performance of all personnel in the service department
• Interact daily with peer department heads, supervisor, and upper management/owner