Route Supervisor - Linen and Uniform Service

Our client in the linen and uniform service industry is currently seeking a Route Supervisor in the Tampa, FL area.  

Position Summary:
Be responsible for the supervision of 5-7 routes. This includes route reps (drivers), accompanying service representatives and customers associated with those 10 routes. Manage and improve performance of all route reps (including Safety, Sales/Upselling, AR Collections, Customer Retention, and Productivity). When not on route, you'll visit customers to conduct inventories, renew service agreements, and build goodwill.

Duties and Responsibilities Include:

• Manage route drivers to ensure timely delivery, high-quality customer service, and safety compliance.
• Mentor and train route drivers, including riding with them to ensure performance standards are met.
• Optimize route schedules, coordinate special deliveries, and ensure all routes are covered.
• Manage route drivers' schedules and attendance. You will occasionally fill in for absent drivers, performing all duties of a route driver in their absence.
• Review and respond to any customer issues, resolving complaints, conducting account evaluations, and strengthening relationships.
• Conduct loyalty visits at customer locations. Work to improve customer retention, negotiate and renew agreements, conduct inventories, etc.
• Support sales and retention by promoting additions, identifying new business opportunities, and renewing service agreements/contracts.
• Inspect delivery vehicles, enforce safety procedures, and ensure adherence to company policy and regulations.
• Schedule: Monday – Friday 6am – 4pm (hours will vary based on the needs of the business)