Director of Service - Commercial Laundry Linen Service

Our client in the commercial laundry and linen service industry is currently seeking a Director of Service (Service Manager) in Cape Girardeau, MO.

Willing to relocate? Relocation assistance is available.

We are seeking an experienced Director of Service (manages Service Managers). The Director of Service is responsible for executing the Service strategy and tactics that will train a professional service team to retain and grow customers and improve the customer experience. The focus is to drive the business forward in creating stronger relationships between new and existing customers, converting more prospects to become customers, increasing sales, managing a large budget, creating operational efficiency, and lastly creating a fun and motivational environment that attracts and retains the best people.

Similar roles/job titles include: Service Manager, District Manager, Service Director, Director of Service, Account Manager, Route Manager

Duties Include:

• Lead and develop a group of Service professionals to include motivating, training, reviewing work performance and, where applicable, determining training needs to make improvements, initiating informal measures to correct misconduct or making recommendations for formal discipline.
• Focus Service efforts by having complete knowledge of existing customers and routes.
• Monitor competition by gathering current marketplace information on pricing, products, etc.
• Maintain professional knowledge by attending industry functions and establishing networks.
• Understand customer contracts and proactively work on obtaining all renewals prior to the contract end date.
• Schedule on site customer “loyalty visits” to monitor customer service and generate sales.
• Schedule regular inventories to manage inventory control and make adjustments as needed such as special deliveries.
• Address and resolve customer issues in a timely manner.
• Responsible for all account activities relating to new account installations.
• Respectfully coordinate with other departments to resolve issues, assist with meeting customers’ needs and assist with generating new business.
• Metrics owned include customer retention, percent of accounts under contract, inside sales growth, employee retention 

Requirements:

• 5+ years of route supervision and management experience, with a strong background in account management and customer retention programs.
• Experience in the linen and/or uniform service industry is preferred
• Demonstrated sense of urgency with the ability to troubleshoot and solve problems swiftly and proactively.
• Commitment to the highest standards of quality and safety.
• A hands-on, can-do attitude with a willingness to roll up your sleeves and run a route when necessary.
• Bachelor’s degree preferred.

Benefits:
Why join this company?

• Competitive base salary: $85-110k annually, negotiable based on experience.
• Commission and bonus potential.
• Relocation assistance available for qualified candidates.
• Comprehensive benefits package including Health, Dental, Vision and Life.
• 401(k) with a generous company match.
• Company vehicle or car allowance.
• Paid time off, including vacation, sick time, and paid holidays.
• Opportunities for career growth and advancement within a profitable, expanding, family-owned company where your voice is heard.