Office Administrator

Position Summary

We are seeking a dependable, detail-oriented Office Administrator to support our customer's office in the Novi, MI area.  You will handle daily office operations, customer service, order processing, and administrative functions. This position is ideal for someone who is organized, comfortable working with numbers and documents, and able to anticipate potential issues before they become problems.

The ideal candidate has strong communication and computer skills, enjoys interacting with customers and contractors, and preferably has experience in the construction industry or working with trades such as electricians, plumbers, carpenters, or architects.

Key Responsibilities

• Answer incoming phone calls, greet visitors, and assist customers with questions and requests.

• Perform general clerical duties, including filing, sorting mail, scanning, and maintaining records.

• Process customer orders, prepare invoices, and assist with product returns.

• Perform data entry and maintain accurate customer, order, and financial records.

• Assist with accounts receivable, including following up on outstanding invoices and making collection calls.

• Review contracts, purchase orders, and schedules for accuracy, missing information, and potential issues.

• Communicate with customers, contractors, vendors, and internal team members to coordinate information and resolve questions.

• Use Microsoft Word and Excel to prepare documents, maintain spreadsheets, and track information.

• Assist with basic accounting and other office functions as needed.

Qualifications

• Previous experience in an administrative, office support, or customer service role.

• Strong attention to detail and excellent organizational skills.

• Ability to review documents and schedules, identify potential problems, and follow through on solutions.

• Proficiency in Microsoft Word and Excel.

• Strong written and verbal communication skills.

• Comfortable working with numbers, invoices, orders, and customer records.

• Experience with accounting software is helpful.

• Construction industry experience or familiarity with contractors, tradespeople, architects, or construction projects is preferred.

• Ability to manage multiple tasks, work independently, and maintain accuracy in a fast-paced office environment.

Work Schedule

This is a full-time, in-office position working Monday through Friday, 7:30 AM to 4:30 PM.

How to Apply

If you are organized, dependable, detail-oriented, and enjoy keeping an office running smoothly while providing excellent customer service, we encourage you to apply.