Commercial Collector

Commercial Collections Specialist

Onsite — Marietta, GA

We're seeking an experienced Commercial Collections Specialist to manage business-to-business accounts receivable and keep our commercial portfolio current. This is a relationship-driven, high-touch role centered on ongoing B2B customer accounts.

What You'll Do

1. Manage a portfolio of commercial B2B accounts, following up on past-due invoices by phone and email.
2. Build and maintain professional relationships with business customers and internal partners.
3. Negotiate payment arrangements, resolve disputes and short-pays, and secure firm commitments to pay.
4. Research and reconcile account discrepancies in coordination with billing, sales, and credit.
5. Document all activity and keep accurate account notes in the ERP/accounting system.
6. Escalate high-risk or aged accounts and recommend next steps — credit holds, third-party placement, etc.
7. Report on aging, DSO, and collection results.

What We're Looking For

• 3+ years of commercial B2B collections experience — required.
• Comfortable owning a high-touch portfolio and having professional, solutions-oriented conversations with business clients.
• Strong Excel skills plus experience in an ERP or accounting platform — SAP, Oracle, NetSuite, QuickBooks, or similar.
• Solid grasp of the order-to-cash and AR cycle.
• Organized, self-directed, and steady under deadline pressure.

This role is not a fit if your background is primarily consumer collections, medical or healthcare collections, or skip tracing. We're specifically looking for someone from a commercial, relationship-based AR environment.