Summary:

MDS Staffing is looking for a Field Service Technician (FST) that will be responsible for inspecting and installing equipment, working with contractors on-site for successful installation of equipment and reporting on project status. Maintain, troubleshoot, and repair customer’s equipment as required. Perform in-house testing and documentation.

This is a full-time salary position. Typical working hours will be Monday – Friday with hours ranging from 7:00a.m. to 5:00p.m. Due to the nature of our business, there will be occasional additional and/or off-hours work required. Extended periods of additional and/or off-hours work will be discussed between employee and supervisor and compensated either by additional PTO or one-time bonuses.

Specific Duties Include:

·         Installation and troubleshooting of low and medium voltage switchgear, ATS’s, circuit breakers, protective relays, and control systems.

·         Provide technical support for field startups, warranty claims and maintenance contracts.

·         Troubleshoot and assist in configuration of control systems utilizing PLC/HMI control platform.

·         Travel (occasionally overnight and off-hours) as required to support installation, start up, and maintenance of equipment.

·         Perform product testing and test results reporting.

·         Assist with redline drawing updates.

·         Develops and maintains effective working relationships with manufacturers and vendor representatives.

·         Resolves customer disputes and inquiries promptly to ensure equitable resolutions to maximize customer satisfaction.

·         Projects a positive, professional image of the company in all communications with customers, vendors, and suppliers.

·         Stays current with product updates and code changes.

·         Develops and delivers training on client applications.

Skills and Qualifications:

·         3+ years’ experience in Field Service role.

·         Experience with programming PLCs and HMIs.

·         Understanding of 3-phase power systems is preferred. Power distribution, AC/DC, Voltage Circuit Theory, and practical troubleshooting skills.

·         Training in electrical theory and technologies. Understanding of low voltage and/or medium voltage electrical equipment is preferred.

·         Diesel Power generation related controls and experience, including paralleled systems.

·         Strong background in electrical power including low voltage and medium voltage and experience with most types of switchgear testing.

·         Reading schematics and blueprints for power control, automation, and customer technical support.

·         Superior problem solving, project management and analytical skills.

·         Working knowledge of Microsoft Office products, including Outlook, Excel, Word, PowerPoint.

Other Requirements:

·         This position requires the ability to sit, and bend or stand for extended periods of time.

·         Ability to operate testing equipment safely and effectively.

·         Must have the ability to work flexible hours, weekends, holidays, and night work; this includes out-of-town.

·         Must carry a mobile phone and be available to take customer calls.

·         Must possess and maintain a valid Driver’s license in good standing.

·         Must possess and maintain a valid United States Passport for international travel.