Our client is a mission-driven nonprofit founded in 2023, focused on building and scaling innovative programs that drive meaningful impact. As a growing, tech-forward organization, they rely on disciplined operations, strong systems, and exceptional attention to detail to support their work.

Role Overview

The Operations Manager is the operational backbone of the company. This role owns the administrative, financial, and people operations that keep the organization running smoothly and compliantly day to day. This is a fast-paced, execution-heavy role best suited for someone who thrives in complexity, enjoys managing multiple priorities at once, and brings precision and structure to everything they touch.

The Operations Manager will project-manage workflows across up to four organizations simultaneously, ensuring accuracy, consistency, and follow-through without sacrificing speed.

The ideal candidate finds genuine satisfaction in creating order, maintaining flawless internal systems, and enabling leadership and program teams to move quickly and confidently.

Key Responsibilities

Financial & Administrative Operations

• Manage all accounts payable and accounts receivable, ensuring accurate coding, documentation, and timely processing
• Track expenditures with precision and support grant-related financial oversight
• Assist the COO in monitoring budgets and ensuring fiscal responsibility
• Prepare and maintain operational and financial reports as needed

Vendor, Contract & Compliance Management

• Oversee vendor relationships, contracts, renewals, and procurement processes
• Liaise with professional service providers including PEO, accounting, audit, legal, and IT vendors
• Ensure ongoing compliance with nonprofit, legal, regulatory, and internal policy standards
• Regularly review and refine policies and procedures to ensure clarity, adoption, and efficiency

People Operations (Remote)

• Own the full employee lifecycle including hiring coordination, onboarding, offboarding, and documentation
• Manage the organization’s PEO relationship and ensure compliance for a distributed team
• Maintain organized personnel records and ensure policies are clearly communicated and followed
• Support a positive, well-structured remote work environment aligned with organizational values

Systems, Tech & Process Optimization

• Manage the company's tech stack, including software subscriptions, permissions, and standard usage
• Audit workflows to identify inefficiencies and implement process improvements
• Use technology and AI tools to automate tasks, reduce manual work, and eliminate operational friction
• Proactively identify and mitigate cybersecurity risks

Cross-Functional & Project Management

• Project-manage operational workflows across multiple initiatives and partner organizations
• Coordinate closely with program managers to assess operational needs and support program delivery
• Serve as a reliable internal point of coordination, ensuring stakeholders stay aligned and informed

Top Skills & Competencies

• Exceptional Attention to Detail: Consistently accurate across financial operations, contracts, and compliance
• Strong Project Management: Ability to manage multiple workstreams and organizations simultaneously
• Systems & AI Optimization: Comfort auditing workflows and leveraging modern tools to improve efficiency
• Nonprofit Financial Stewardship: Experience with budgeting, grant tracking, and regulatory compliance
• Remote People Operations: Proven ability to manage hiring, onboarding, and PEO partnerships

Candidate Profile

The ideal candidate thrives in a fast-paced environment and brings calm, structure, and organization to complex operational landscapes. They are highly detail-oriented, organized, and dependable, with the ability to juggle competing priorities while maintaining flawless execution.

This person:

• Is energized by managing multiple organizations and projects at once
• Works quickly without sacrificing accuracy or quality
• Proactively identifies issues and resolves them before they escalate
• Takes pride in behind-the-scenes work that enables others to perform at their best
• Values accountability, consistency, and operational excellence