Help Desk Consultant (2 Openings)
IDj-24586
Job TypeTemp to Hire
Remote TypeOn-Site
Help Desk Consultant (3 Openings)
Location: Onsite in Summerville, SC
Start Date: October 1, 2026
Contract Duration: Through January 15, 2027, with potential for extension or conversion to full-time employment
Estimated Conversion Salary: Around $65,000 annually
Start Date: October 1, 2026
Contract Duration: Through January 15, 2027, with potential for extension or conversion to full-time employment
Estimated Conversion Salary: Around $65,000 annually
Responsibilities
- Provide onsite help desk support during the go-live and subsequent operations.
- Set up, configure, and troubleshoot computers, handheld scanners, and label printers.
- Resolve issues involving Microsoft 365, Entra ID, Intune, and Active Directory.
- Document and track requests in a ticketing system.
- Escalate complex issues and coordinate with other IT teams to restore service.
Qualifications
- Level 2 help desk or desktop support experience
- Hands-on hardware configuration and troubleshooting experience, particularly with handheld scanners and label printers.
- Working knowledge of Microsoft 365, Entra ID, Intune, and Active Directory.
- Ticketing system experience.
- Mac support experience is a plus.
- Availability to work onsite in Summerville, including weekend hours.
Proposed Shift Coverage
| Day | Technician 1 | Technician 2 | Technician 3 |
|---|---|---|---|
| Sunday | Off | 1:00–7:00 PM | 6:30–11:30 PM |
| Monday | 6:00 AM–3:30 PM | 3:00–11:30 PM | Off |
| Tuesday | 6:00 AM–3:30 PM | Off | 3:00–11:30 PM |
| Wednesday | Off | 6:00 AM–3:30 PM | 3:00–11:30 PM |
| Thursday | Off | 6:00–11:30 AM | 11:00 AM–4:30 PM |
| Friday | 6:00 AM–3:30 PM | 3:00–11:30 PM | Off |
| Saturday | 6:00 AM–3:30 PM | Off | 3:00–11:30 PM |
| Weekly scheduled hours | 38 | 38 | 36 |