Senior SAP BTP Platform Operations Engineer

Job Details

Location: Remote – United States

Work Model: Fully Remote

Employment Type/Duration: Contract – Potential Contract to Hire after 1 Year

Schedule: Full-Time – On-Call Rotation Required

Start Date: ASAP

Experience Level: 5+ Years

Work Authorization: U.S. Citizens Only – Must hold U.S. citizenship exclusively 

Overview

Our client is seeking a Senior SAP BTP Platform Operations Engineer to lead the operations, governance, security, and reliability of SAP Business Technology Platform (BTP) services within a FedRAMP-authorized federal cloud environment.

The ideal candidate will have extensive hands-on experience operating SAP BTP or comparable large-scale enterprise cloud platforms, with a strong background in service ownership, platform reliability, security compliance, and incident management. This individual will serve as the primary operational authority for BTP services, ensuring platform availability, performance, security, and compliance with federal standards.

This position requires a highly technical, operations-focused engineer who can manage complex cloud environments, lead incident response, oversee platform upgrades, and collaborate with security, architecture, and business teams to maintain operational excellence.

Key Responsibilities

SAP BTP Service Ownership & Platform Governance

• Own end-to-end operations and service management for SAP BTP across multiple landscapes within a FedRAMP-authorized environment.

• Serve as the primary service owner responsible for platform availability, performance, security, and compliance.

• Manage BTP global accounts, subaccounts, directories, entitlements, and service configurations.

• Establish and enforce operational standards, configuration baselines, governance policies, and change control procedures.

• Lead platform incident investigations, root cause analysis, remediation, and corrective actions.

Platform Reliability, Monitoring & Incident Management

• Manage service-level agreements (SLAs) and ensure continuous availability of BTP-hosted services.

• Implement and maintain monitoring, alerting, and observability solutions to track platform health, performance, integrations, and service availability.

• Develop and maintain business continuity and disaster recovery (BC/DR) procedures and operational runbooks.

• Lead incident response and troubleshooting for platform outages, service degradations, and integration failures.

• Coordinate incident resolution with internal engineering teams, security teams, and SAP support.

Upgrades, Patching & Lifecycle Management

• Manage the upgrade, patching, and maintenance lifecycle for SAP BTP services and products.

• Coordinate platform upgrades in accordance with SAP release schedules and federal change management requirements.

• Review SAP Security Patch Day advisories and release notes to identify vulnerabilities and required remediation.

• Oversee pre-production testing, regression validation, and production deployment readiness.

• Ensure all platform updates and components comply with FedRAMP authorization requirements.

Platform Extensions & Cloud Operations

• Operate, maintain, and monitor deployed SAP BTP platform extensions.

• Manage extension configurations, access controls, security reviews, and operational compliance.

• Monitor extension performance, availability, and integration dependencies.

• Coordinate platform changes with development, architecture, and security teams.

• Support cloud-native architectures, including Cloud Foundry, Kubernetes, APIs, and microservices.

Security, Identity Management & Federal Compliance

• Maintain platform security posture in alignment with FedRAMP and federal cloud security requirements.

• Manage SAP BTP identity and access management, including XSUAA, Identity Authentication Service (IAS), Role Collections, and trust configurations.

• Support identity federation, OAuth 2.0, SAML, and zero-trust security principles.

• Conduct access reviews, configuration assessments, and compliance validations.

• Partner with Information System Security Officers (ISSOs), compliance teams, and enterprise architecture teams to maintain audit readiness.

Operational Leadership & Documentation

• Serve as the technical subject matter expert for SAP BTP platform operations.

• Develop and maintain operational documentation, troubleshooting procedures, and technical runbooks.

• Participate in Change Advisory Board (CAB) meetings, incident reviews, and operational governance discussions.

• Provide leadership with regular reporting on platform health, service availability, operational risks, upgrades, and compliance.

• Mentor junior engineers and promote operational best practices.

• Participate in an on-call rotation supporting production platform services.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.

• 5+ years of hands-on experience operating SAP Business Technology Platform (BTP) across multiple services and environments or comparable large-scale enterprise cloud platforms.

• Demonstrated experience supporting FedRAMP-authorized or equivalent federally secured cloud environments.

• Strong experience with enterprise-scale, multi-tenant, microservices-based cloud platforms.

• Hands-on knowledge of Cloud Foundry architectures and Kubernetes fundamentals.

• Experience managing platform security, identity and access management, and compliance documentation.

• Understanding of SAP BTP security components, including XSUAA, IAS, Role Collections, and trust configurations.

• Experience with enterprise IT Service Management (ITSM) processes, including incident, change, and problem management.

• Experience using ITSM platforms such as ServiceNow or equivalent tools.

• Proven experience owning production services, managing SLAs, troubleshooting incidents, and conducting root cause analysis.

• Familiarity with enterprise monitoring, alerting, and observability tools appropriate for federal environments.

• Working knowledge of OAuth 2.0, SAML, identity federation, and zero-trust security principles.

• Understanding of cloud networking, API routing, service endpoints, encryption-in-transit, and cloud connectivity.

• Strong troubleshooting skills involving platform configurations, integrations, and service dependencies.

• Excellent communication, technical documentation, and stakeholder management skills.

• Ability to participate in an on-call rotation supporting production services.

• Must be a U.S. Citizen and hold only U.S. citizenship. Dual citizenship is not permitted.

Preferred Qualifications

• SAP BTP certifications, such as SAP Certified Associate – SAP BTP or SAP Integration Suite.

• Previous experience serving as a Platform Lead, Service Owner, or Senior Platform Operations Engineer.

• Experience managing large-scale SAP BTP environments with multiple services, integrations, and platform extensions.

• Experience supporting regulated industries, federal agencies, or national security environments.

• Strong understanding of cloud-native service operations, API governance, and event-driven architectures.

• Demonstrated ability to lead technical incident response, operational improvements, and platform governance initiatives.

• Strong problem-solving abilities with a high level of ownership, accountability, and attention to detail.