Founding Forward Deployed Engineer

Location: New York, NY (Onsite)

Employment Type: Full-Time | Direct Hire

Compensation: $160,000–$180,000 Base Salary + Equity (Competitive Benefits)

Interview Process: 4 Interviews

Position Overview

Our client, a rapidly growing AI startup transforming the insurance industry, is seeking a Founding Forward Deployed Engineer to join its Customer Solutions team. This is a unique opportunity to work directly with enterprise customers, implementing cutting-edge AI solutions that automate complex insurance claims workflows.

This role sits at the intersection of software engineering, customer success, and solution architecture. The ideal candidate is an engineer who enjoys working directly with customers, solving technical problems, and building custom integrations that drive real business value. You'll collaborate closely with product, engineering, and customers to deploy AI-powered solutions while influencing future product development.

The ideal candidate is personable, engaging, highly autonomous, and thrives in fast-paced startup environments where initiative and ownership are expected. Culture fit is extremely important for this team.

Key Responsibilities

• Lead technical implementations from discovery through production deployment for enterprise customers.
• Design, build, and maintain custom integrations using APIs, webhooks, and customer systems.
• Develop workflows and automation using Python, TypeScript, SQL, and related technologies.
• Configure, optimize, and fine-tune AI agents to meet customer-specific operational requirements.
• Serve as the primary technical advisor for customers throughout implementation and adoption.
• Partner with Product and Engineering teams to translate customer feedback into product improvements.
• Troubleshoot complex technical issues and deliver scalable, customer-focused solutions.
• Manage multiple customer implementations while ensuring successful delivery timelines.
• Support solution architecture, implementation strategy, and ongoing technical consulting.

Required Qualifications

• 5-6+ years of experience as a Software Engineer, Solutions Engineer, Forward Deployed Engineer, or similar customer-facing technical role.
• Strong programming experience with Python, TypeScript, and SQL.
• Experience building REST APIs, integrations, and workflow automation.
• Strong understanding of software engineering fundamentals and system architecture.
• Excellent communication skills with the ability to work with both technical and non-technical stakeholders.
• Self-starter with the ability to work independently and thrive in ambiguous, fast-paced environments.
• Strong project management and organizational skills with experience managing multiple priorities.

Preferred Qualifications

• Experience with LLMs, prompt engineering, AI agents, or GenAI technologies.
• Full-stack development experience (React, Node.js, PostgreSQL).
• Experience with cloud platforms and modern software architecture.
• Familiarity with low-code platforms such as Zapier, Make, or Retool.
• Experience with voice AI technologies (Twilio, Vapi, LiveKit, etc.).
• Background in insurance, claims technology, fintech, or enterprise SaaS is a plus.
• Consulting or customer implementation experience supporting enterprise clients.

What We're Looking For

• Personable, engaging, and customer-focused professional.
• Scrappy, resourceful mindset with a strong sense of ownership.
• Highly autonomous and comfortable making decisions with limited direction.
• Passion for building technology that solves real-world business problems.
• Collaborative team player who enjoys working in an early-stage, high-growth environment.