Title: LOA – HR Shared Services Specialist

Job Details

Location: Wilmington, DE
Work Model: Hybrid – 3 Days Onsite (Tuesday, Wednesday, Thursday) / Remote Monday & Friday
Duration: 6-Month Contract-to-Hire
Start: ASAP
Work Authorization: U.S. Citizens and Green Card Holders Preferred

Overview

Our client is seeking an LOA – HR Shared Services Specialist to support leave administration activities and provide guidance to managers and employees regarding leave-related processes and policies. This individual will play a key role in administering and coordinating Leave of Absence (LOA), FMLA, STD, LTD, and return-to-work activities while ensuring compliance with company policies and employment laws.

The ideal candidate will have strong experience handling sensitive employee matters, excellent communication skills, and a hands-on understanding of leave laws and HR operations in a fast-paced environment.

Key Responsibilities

• Administer and coordinate Family & Medical Leave (FMLA), family illness requests, and other leave-related activities for employees
• Provide guidance to managers and employees regarding leave policies, procedures, and compliance matters
• Coordinate FMLA with Workers’ Compensation, Short-Term Disability (STD), Long-Term Disability (LTD), and PTO programs
• Prepare biweekly payroll disability pay notification reports
• Support employees throughout leave processes and advocate for successful return-to-work transitions
• Collaborate with internal HR teams, Centers of Excellence (COEs), and Field HR partners to resolve leave-related matters
• Review daily dashboard metrics to ensure service levels and SLA expectations are met
• Monitor leave trends and provide recommendations to reduce leave frequency/duration and improve return-to-work outcomes
• Generate reports and analytics to support HR strategy and operational decision-making
• Participate in HR and company-wide initiatives and projects
• Perform additional duties as assigned

Required Qualifications

• Bachelor’s degree in Human Resources or related field preferred (equivalent experience considered)
• 4+ years of Leave of Absence (LOA) administration experience
• Strong understanding of FMLA, STD, LTD, Workers’ Compensation, and leave laws/compliance
• Excellent written and verbal communication skills with strong interpersonal abilities
• Ability to handle highly sensitive and confidential information professionally
• Strong organizational skills with ability to manage multiple priorities simultaneously
• Experience influencing and advising managers on HR policies and procedures
• Proficiency with Microsoft Office Suite
• Experience with HR case management systems or leave management technology preferred