Tier 1 Desktop/IT Support Consultant
IDj-24718
Job TypeContract
Compensation$40 - $40 / hr
Location: Center city Philadelphia, Pa. (Onsite 5/days required 35 hour week, 7 hour work day)
Duration: 6 months with likely renewal
Start: November 1, 2026
US Citizen, GC or H1b. (No OPT)
Job Position:
The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely. This position is
campus-based and includes in-person support, workstation deployments, onboarding activities, and remote troubleshooting
services.
• Serve as the first point of contact for client seeking technical assistance via phone, email, ticketing systems, and on-site
support.
• Provide Tier 1 technical support for hardware, software, account access, and connectivity issues for both on-campus and
remote clients.
• Perform workstation deployments, onboarding support, equipment setup, and technology refresh activities.
• Troubleshoot and resolve technical issues in person and remotely using tools such as LogMeIn.
• Support Windows and macOS workstations, mobile devices, Microsoft 365 applications, and Active Directory accounts.
• Document incidents, service requests, and resolutions within the ticketing system.
• Escalate complex issues as needed and collaborate with other IT teams to ensure timely resolution.
• Deliver exceptional customer service while maintaining the confidentiality of sensitive information.
REQUIRED SKILLS
• 2–3 years of desktop support experience in a managed enterprise environment.
• Experience supporting Windows and macOS operating systems and iOS and Android mobile devices.
• Working knowledge of basic networking concepts, VPN connectivity, and troubleshooting.
• Experience supporting Microsoft 365 services, including Outlook, Teams, calendaring, and contacts.
• Experience with Active Directory user account administration and permissions management.
• Experience using remote support tools such as LogMeIn.