Operations Manager
IDj-5281
Job TypeDirect Hire
Compensation$90000 - $101000 / yr
Operations Manager
Location: Cape Girardeau, Missouri
Compensation: $90,000–$95,000 base salary
Bonus: Quarterly performance bonuses averaging $1,500 per quarter
Why This Role?
This is a leadership opportunity for a driven operations professional who enjoys running a high-performing branch, developing people & delivering an exceptional customer experience. You will oversee daily operations, guide team performance, and play a direct role in financial success while working in a fast-paced, service-driven environment.
Total Rewards & Benefits
Medical Insurance
Dental & Vision Coverage
HRA Deductible Reimbursement Plan
HSA / Flexible Spending Account
Paid Vacation and Sick Time
401(k) with Company Match
Company-Paid Life Insurance
Position Overview
Reporting to the Regional Operations Manager, the Operations Manager is responsible for leading branch operations across service, parts, rentals, & customer support. This role focuses on productivity, profitability, process execution, & team development while ensuring customers receive consistent, high-quality service at every touchpoint.
What You’ll Be Doing
Lead, schedule, & coordinate shop technicians to maximize daily productivity
Oversee front-counter and phone interactions, supporting service, parts, rental, and technical inquiries
Ensure work orders, service documentation, & billing are accurate & completed on time
Guide customers through repair & service decisions before, during, & after work is performed
Drive branch financial performance by monitoring key metrics & making informed operational decisions
Anticipate customer maintenance needs & proactively recommend parts & service solutions
Partner with technicians and warranty administration to optimize warranty claim recovery
Manage branch payroll, staffing levels, & productivity in alignment with performance goals
Open, track, & invoice rental agreements accurately
Champion a strong safety culture through leadership, accountability, & clear communication
What We’re Looking For
Minimum of 3 years of experience in branch leadership, operations, or customer-focused management
Solid understanding of profit & loss statements and operational financials
Background in construction equipment, heavy equipment, or dealership operations preferred
Proficiency with Microsoft Office and familiarity with dealer or ERP systems
Strong communication skills with the ability to lead, influence & collaborate
Highly organized, adaptable & comfortable managing multiple priorities
Team-oriented leader with a strong work ethic & accountability mindset
Valid driver’s license with a clean driving record
Associate’s degree or higher preferred
The Opportunity
If you enjoy leading teams, improving processes & taking ownership of branch performance, this role offers the autonomy, compensation & growth potential to build a long-term career in operations leadership.
Location: Cape Girardeau, Missouri
Compensation: $90,000–$95,000 base salary
Bonus: Quarterly performance bonuses averaging $1,500 per quarter
Why This Role?
This is a leadership opportunity for a driven operations professional who enjoys running a high-performing branch, developing people & delivering an exceptional customer experience. You will oversee daily operations, guide team performance, and play a direct role in financial success while working in a fast-paced, service-driven environment.
Total Rewards & Benefits
Medical Insurance
Dental & Vision Coverage
HRA Deductible Reimbursement Plan
HSA / Flexible Spending Account
Paid Vacation and Sick Time
401(k) with Company Match
Company-Paid Life Insurance
Position Overview
Reporting to the Regional Operations Manager, the Operations Manager is responsible for leading branch operations across service, parts, rentals, & customer support. This role focuses on productivity, profitability, process execution, & team development while ensuring customers receive consistent, high-quality service at every touchpoint.
What You’ll Be Doing
Lead, schedule, & coordinate shop technicians to maximize daily productivity
Oversee front-counter and phone interactions, supporting service, parts, rental, and technical inquiries
Ensure work orders, service documentation, & billing are accurate & completed on time
Guide customers through repair & service decisions before, during, & after work is performed
Drive branch financial performance by monitoring key metrics & making informed operational decisions
Anticipate customer maintenance needs & proactively recommend parts & service solutions
Partner with technicians and warranty administration to optimize warranty claim recovery
Manage branch payroll, staffing levels, & productivity in alignment with performance goals
Open, track, & invoice rental agreements accurately
Champion a strong safety culture through leadership, accountability, & clear communication
What We’re Looking For
Minimum of 3 years of experience in branch leadership, operations, or customer-focused management
Solid understanding of profit & loss statements and operational financials
Background in construction equipment, heavy equipment, or dealership operations preferred
Proficiency with Microsoft Office and familiarity with dealer or ERP systems
Strong communication skills with the ability to lead, influence & collaborate
Highly organized, adaptable & comfortable managing multiple priorities
Team-oriented leader with a strong work ethic & accountability mindset
Valid driver’s license with a clean driving record
Associate’s degree or higher preferred
The Opportunity
If you enjoy leading teams, improving processes & taking ownership of branch performance, this role offers the autonomy, compensation & growth potential to build a long-term career in operations leadership.