Switchgear & UPS Field Specialist

Location: Raleigh, NC
Position Type: Full-Time
Pay Classification: $50/hour - $60/hour
Reports To: Field Service Manager

Position Overview

We are seeking a highly skilled Switchgear and UPS Field Specialist to perform advanced troubleshooting, repair, commissioning, and support of industrial power generation and distribution systems. This role requires strong electrical and mechanical expertise in critical power systems, including switchgear, UPS systems, PLC-controlled equipment, and associated engine and generator platforms.

The ideal candidate is a self-directed field technician capable of diagnosing complex system failures, interpreting technical documentation, and delivering high-level service in mission-critical environments.

Core Responsibilities

• Perform advanced diagnostics, repair, and commissioning of switchgear, UPS systems, automatic transfer switches, and related power distribution equipment.

• Interpret electrical schematics, wiring diagrams, ladder logic, and system documentation to support field troubleshooting.

• Maintain high productivity standards and complete detailed daily service reports and time documentation.

• Configure and troubleshoot PLC-based industrial control systems, including programming adjustments when required.

• Work with system components such as processors, power supplies, I/O modules, communications modules, and modular control assemblies.

• Interface with monitoring platforms, including Modbus communication protocols, parameter uploads/downloads, and remote diagnostics.

• Support UPS system logic evaluation and commissioning activities.

• Train customers and end users on proper system operation and basic troubleshooting.

• Modify or fabricate components when required to meet field installation needs.

• Maintain strict adherence to electrical safety standards, including Lockout/Tagout procedures and high-voltage safety protocols.

• Participate in an on-call rotation to support emergency service requirements.

• Operate a service vehicle daily and travel to customer locations, including occasional overnight travel.

Minimum Qualifications

Education

• High school diploma or equivalent required.

• Technical degree in electrical, diesel, or industrial technology preferred.
  (Relevant technical education may offset up to two years of required field experience.)

Experience

• Minimum 5 years of direct experience working with switchgear, UPS systems, and automatic transfer switches.

• Formal training and certification in PLC operation and programming from an accredited institution.

• Demonstrated experience in industrial power generation and control systems.

Technical Competencies

Candidates must demonstrate advanced working knowledge of:

Power Generation & Engine Systems

• Diesel, gasoline, and LP gas engines

• Lubrication, cooling, and fuel systems (mechanical and electronic)

• Engine control systems (various OEM platforms)

• Governors (mechanical and electronic)

• KVAR and power factor controls

• Voltage regulation and power conditioning systems

Electrical & Distribution Systems

• Dual-source paralleling systems

• Electronic engine governors

• Industrial PLC-based controls and programming

• Industrial communication protocols (including Modbus)

• Surge suppression equipment

• Load bank installation and operation

• Battery systems, charging systems, and flywheel energy storage systems

• Generator applications (permanent magnet and self-excited systems)

Diagnostics & Test Equipment

• Oscilloscopes

• Digital multimeters

• Phase rotation/indication meters

• Harmonic distortion meters

• Load banks

• Advanced PC-based configuration software

• Microsoft Office (Word, Outlook, scheduling tools)

Physical Requirements

• Ability to lift and maneuver components weighing up to 135 pounds, with use of mechanical lifting equipment when appropriate.

• Comfortable working around high-voltage systems and live circuits when required.

• Ability to operate a service vehicle for extended travel periods.

Additional Requirements

• Valid driver’s license with a safe driving record.

• Ability to obtain CDL if required for assigned vehicle.

• Strong written and verbal communication skills.

• Independent work capability with minimal supervision.

• Professional demeanor when interacting with customers.

• Availability for emergency response during critical power outages or natural/man-made events.

This position is suited for a senior-level field technician who thrives in complex, high-power electrical environments and is confident working independently in mission-critical applications.