Job Title: Medical Receptionist

Position Summary

The Patient Check-Out Representative plays a key role in providing excellent patient service while supporting the administrative and billing functions of the practice. This position serves as a primary point of contact for patients as they complete their visit, ensuring accurate scheduling, documentation, billing, and follow-up coordination.

Reporting To

Practice Manager

Key Responsibilities

• Greet patients and act as a liaison for patients and family members

• Verify patient demographics, insurance information, and required chart documentation

• Schedule tests, procedures, and follow-up appointments using the electronic health record (Allscripts) and online systems

• Obtain insurance authorizations as needed

• Submit prescriptions electronically to the appropriate pharmacy

• Answer and route phone calls appropriately

• Prepare recall letters and related patient documents

• Reconcile encounter forms and generate daily recap and missing encounter reports

• Perform charge entry, payment posting, and assist with billing questions

• Balance cash drawers and submit daily collections to the Office Manager

• Provide general administrative and clerical support

• Perform other duties as assigned

Qualifications & Skills

• Strong attention to detail and accuracy in data entry and documentation

• Ability to follow instructions and adapt in a fast-paced environment

• Dependable, punctual, and reliable with strong attendance

• Professional and courteous communication with patients and staff

• Excellent customer service skills

• Ability to problem-solve and take initiative within the scope of the role

• Ability to manage deadlines and perform under pressure

• Team-oriented and cooperative work style

Education & Experience

Required:

• High school diploma or GED

• Experience working in a medical office

• At least one year of experience in charge entry and/or payment posting

Preferred:

• Knowledge of medical terminology

• Experience in healthcare administration

• Strong computer skills, including electronic medical records and scheduling systems

• Familiarity with customer service, clerical, and administrative procedures