This is a contract job opportunity. potential for perm.

Position: Customer Service Representative 8415

Location: remote

Schedule: Monday-Friday, 11:30am-8:00pm ET

Projected duration: 5 to 6 months

Job code: CVDJP00028415

 

W2 pay rate - $19.50 per hour

Benefits are available

 

Work location:• Fully Remote• A company computer will be provided• Reliable high speed internet and a designated/quiet workspace is requiredJob DescriptionResponsibilities:• Serves on the front lines of our contact team by answering customer service support calls from participants• Answers customer support e-mails pertaining to screening services and other various contact reasons• Supports Partner clients as a Tier 1 escalation for all Data or Program issues• Troubleshoots various technical issues• Organizes and triages all Data issues support requests• Works with the Service Delivery and Client Success teams to complete other pertinent tasks and fully understand the client screening/flu programs• Other various projects as identified by the LES Customer Care SupervisorIf you’re looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!RequirementsLicense/Education/Certification• High School Diploma or GED equivalent required• Associate’s or Bachelor’s degree highly desired• Previous experience in a customer service roleSkills Required:• Proficient in Microsoft Office Suite (Word, Outlook, Excel, Access, PowerPoint)• Above average knowledge of Excel and formulas• Knowledge of Zendesk (preferred, but not required)• Customer service experience• Ability to move with a sense of urgency and respond to needs at a moment’s notice• Ability to adapt to new situations quickly and comprehend new tasks with little training• Critical thinking skills• Ability to collaborate with others and come together as a team• Bilingual language skills a plus, but not required