This is a contract job opportunity. potential for perm

Position: Customer Service Representative Remote 9816

Location: Indianapolis or  Remote from anywhere

Schedule:1st Shift. Mon – Fri. 8am –5pm. Saturday shift requiredonce every 2 months

Projected duration: 8 months + potential for perm

Job code:CVDJP00029816

 

W2 pay rate - $21 per hour

 

benefits are available

 

 

Fielding incoming calls form sites and drs where clinical trials are taking placeLooking out for alerts and contacting sites and drs with any unusual testsQuery resolutions that were submitted with patient samples

looking for candidate to have strong critical and logical thinking skills. Candidate willbe investigating different issues as they come in, will need to be able to connect information with data, be highly organized, be a multitasker,can think in a logical way

 

Day to Day Responsibilities of this Position and Description of Project/Assignment:Candidate will be speaking on the phone taking incoming calls. Investigating issues, suggesting solutions, etc.Responsible for the communication and support of investigative sites, including managing incoming and/or outgoing telephone contact. Thecoordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel. Thecoordinator will provide results to site staff by telephone or fax.

 

Summary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.Job Responsibilities:Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Skills:Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as Microsoft Word and PowerPoint.Education/Experience:High school diploma or GED preferred. 2-4 years customer service related experience required.