MedTeam Staffing Inc.
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This is a contract job opportunity. potential for perm.
Position: Customer Service Representative Remote 9027
Location: remote
Schedule: Monday-Friday, 8am-430pm; M-F (Pacific Time Zone)
Projected duration: 6 to 9 months + potential for perm
Job code: CVDJP00029027
 
 
Benefits are available
 
Spanish speaking preferred but not required
 
Work location:• Fully Remote• A company computer will be provided• Reliable high speed internet and a designated/quiet workspace is required

Client is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

 

Job Responsibilities:

  • Act as a liaison between company, the customer base and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting company products and services
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

 

Job Requirements:

  • High School Diploma or GED equivalent required
  • Associate's or Bachelor's degree highly desired
  • Previous experience in a customer service role
  • Experience working in a contact center/call center environment is preferred
  • Prior healthcare industry, such as a physician's office or a hospital highly is a plus
  • Knowledge of Microsoft Office suite is required
  • Experience with Salesforce.com and/or Laboratory Information Systems is preferred
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Must be courteous with strong customer service orientation
  • Excellent multitasking abilities required
  • Strong flexibility and the ability to manage and adapt to changing priorities quickly
  • Bilingual in English and Spanish highly prefer

 

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

 

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