This role blends hands‑on technical support with a strong focus on continuous improvement. It involves working across both legacy and modern infrastructure, ensuring systems are maintained, integrated, and retired as the environment evolves. The position requires delivering reliable day‑to‑day outcomes while contributing to a more scalable and automated future state.

 

• Maintains a consistently high standard for end‑user interactions.

• Approaches problems with critical thinking and a drive for simplification.

• Anticipates obstacles and proactively develops solutions to keep work moving forward.

• Continuously raises expectations and pushes for higher quality.

• Responds effectively to mission‑critical issues without compromising standards.

• Balances pragmatism, technical excellence, and agility with sound judgment.

• Thrives in an environment with a high degree of autonomy.

• Moves fluidly between reactive support and proactive improvement.

• Treats security as a core requirement, not an afterthought.

Primary Responsibilities

• Resolving user issues while expanding knowledge of new technolog