Summary of the main functions covered by the job holder:

 Must be fluent in Spanish as well as English.

Based in New York and reporting to the IT Support Manager, the Service Desk Administrator is, amongst other functions, a key member for the operations of the IT environment of the Company. Its main duties will be:

·   Ensure a smooth and risk-free IT environment in support of our staff, clients & business as a whole

·   Help users with IT-related issues

·   Maintain the end-user IT environment

·   Perform daily IT Management and maintenance tasks

·   Keep IT company asset inventory updated

·   Provide timely and adequate communication to Manager/Colleagues

·   Participate in IT projects

Specific tasks:

·   Be the support contact for local users and other branch offices if needed

·   Setup end-user working environment (Desktop/Laptop/Printer/Phones)

·   User Management tasks (AD, Exchange, File server, ...)

·   Monitor the daily operations of each system (backup jobs, system events, performance, …)

·   Availability to perform corrective actions and support our business on & off business hours

·   Ensure clear and well understood Operating Procedures and Documentation for the daily and regular business IT activities

·   Keep users informed on best practices used within the company. Train them if necessary

·   Coordinate/Report with internal and external counterparties for problem resolutions if necessary

Required Technical knowledge:

·   Strong knowledge of Windows client environments (Windows 10/11, Office 365 suite)

·   Strong knowledge of ticketing and asset management systems

·   Working knowledge of Microsoft Intune / SCCM will be an asset

·   Basic knowledge of Windows Server environments, SharePoint, and Application packaging

Required competencies:

·   Excellent communication skills towards end users, colleagues, and suppliers

·   Attention to detail

·   Professionalism

·   Organizational and documentation skills

·   Proven Customer service and follow-up skills

·   Pro-active thinking and planning from day-to-day to medium-long term tasks

·   Initiative-taker/Self-starter

Education/Experience/Various:  

·   College degree in IT and/or similar experience

·   ITIL Certified

·   3 years minimum experience in a similar position, preferably within an international commercial institution

·   Fluent in English and Spanish. Any other language is considered an asset.

·   International Traveling to other locations (Optional)

·   Onsite 3 days a week (Tuesday – Thursday)