Senior Support Engineer (Executive/VIP Support) | $150–170K + 15% Bonus |
IDj-13807
Job TypeDirect Hire
Compensation$120000 - $200000 / yr
Senior Support Engineer (Executive/VIP Support) | $150–170K + 15% Bonus
A confidential organization is seeking an experienced Support Engineer to provide high‑touch, white‑glove technical support to senior business leaders. This role is the front line of IT for executives, ensuring seamless technology experiences across office, remote, and travel environments. The ideal candidate thrives in fast‑paced, high‑expectation settings and delivers exceptional customer service with professionalism and discretion.
Responsibilities
Executive Support
• Deliver personalized, 24/7 support to senior executives and high‑profile users
• Manage urgent requests with professionalism and tailored solutions
• Lead executive‑focused technology initiatives and communicate changes clearly
• Travel to offices, residences, and client sites as needed
Desktop & Mobile Support
• Troubleshoot Windows, macOS, and mobile device issues
• Support iPhones, iPads, and enforce MDM policies
• Ensure smooth integration across multiple devices and platforms
Application Support
• Support Microsoft 365 applications (Outlook, Teams, Excel, PowerPoint, Word)
• Resolve application issues and collaborate with internal IT teams
Audio/Visual Support
• Set up and maintain AV systems and video collaboration tools (Zoom, Teams, Slack, Webex)
• Support hybrid meetings, webinars, and executive presentations
Remote & On‑Site Support
• Provide remote assistance for traveling or work‑from‑home users
• Deliver on‑site support for critical issues and hardware deployments
Security & Compliance
• Educate users on security best practices
• Ensure adherence to internal policies and data protection standards
Documentation & Training
• Maintain accurate support records and system documentation
• Create user guides and deliver training sessions as needed
Collaboration & Continuous Improvement
• Partner with internal IT teams and external vendors
• Stay current on emerging technologies and recommend improvements
Qualifications
• Bachelor’s degree in IT or related field (preferred)
• 10+ years of technical or desktop support experience
• Strong expertise in Windows, macOS, and Microsoft 365
• Familiarity with JAMF, Intune, Azure, AWS/AVD
• Experience with Zoom, Slack, Teams, and AV systems
• Bonus: exposure to Terraform, GitHub, Azure DevOps, CI/CD pipelines
• Relevant certifications (CompTIA A+, Microsoft MDA, ACSP) are a plus
Skills
• Excellent problem‑solving and analytical abilities
• Strong communication and interpersonal skills
• Ability to work independently and manage priorities
• Customer‑focused mindset with a passion for service
• Broad knowledge of IT tools, systems, and services
This position is based near Boston, MA and would require on site work